Catering Manager

The Stanford Park Hotel has earned the #1 traveler reviewed position on TripAdvisor since 2000. We offer retreat-like amenities and our friendly and knowledgeable team will ensure our guests have a memorable stay.

Set in the heart of forward-looking Silicon Valley, the Menlo Tavern celebrates the past thinkers, dreamers and doers who conspired together over delicious food and drink. Our menu features a balanced selection of hearty and lighter fare, inspired by elevated American dishes and California's seasonal approach to food.

We are seeking a Catering Manager to join our award-winning team.

This position is responsible for managing new and existing accounts to ensure all revenue goals (food and beverage and room rentals) are achieved or exceeded. Solicit business and participates in organizations relevant to the specific market assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with prospective clients, discusses menus, wines, bar, room set-up arrangements, audio visual and other needs.
• Coordinates and communicates all required information such as changes, revisions updates and cancellations to the various departments involved in servicing his/her accounts.
• Visits competing Hotels regularly to review Hotel reader boards in an effort to develop leads.
• Compiles a list of prospective customers for use of sales leads based in information from newspapers, business directories and other publications.
• Prepares Catering sales contracts and obtains signatures and advance deposits for function.
• Compiles all pertinent Catering reports as assigned.
• Inputs and retrieves information from the computer system for file maintenance.
• Responsible for soliciting new clients, quoting prices and credit terms and the preparation of Catering Sales contracts.
• Responsible for achieving quotas of bookings, including direct solicitation on potential new accounts via cold calls and referrals.
• Coordinates with outside vendors such as florists, music providers, bakeries, etc., to ensure proper timing of deliveries.
• Greets social clients at the start of events to ensure all service standards and expectations have been met.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to communicate with clients in a friendly and positive manner in order to solicit business, meet clients needs and resolve complaints.
• Able to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to write Catering reports and business correspondences and memorandums.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Ability to calculate figures and sales amounts, such as discounts and Catering Sales volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Meets legal age requirements for the position.

EDUCATION/EXPERIENCE

Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge skills and abilities. Prior Catering Sales or Banquet experience is preferred.

CERTIFICATES, REGISTRATIONS, LICENSES

Valid California Driver License is required. Food Handler certification required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing these duties the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and is required to reach with hands and arms. The employee is occasionally required to stoop and crouch and must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds.

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

The salary for this position is between $80,000 and $85,000 per year. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual wage rates will be based on a number of factors, such as experience, type of hotel experience, and education.

The Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.