Engagement Associate

The Landing Engagement Associate is responsible for creating a welcoming experience for all members and guests in a friendly, helpful and professional manner; providing support and guidance to members who are interested in signing up for classes, activities, trips, or other events at The Landing; and acting on behalf of The Landing leadership in their absence.

Our Culture: Our mission and core values are brought to life by our culture. At The Landing and the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: The Landing is inclusive and open to all, where people can feel connected and comfortable. We are inspiring: we imagine aging as brimming with possibility, and we empower our community to embrace this time in life. We are trusted: we build trust with every connection. We are fun: we’re grounded in making meaningful connections, but the fun of life is what uplifts us.

$10 hourly

• Provide outstanding customer service at all times
• Maintain a clean, attractive and well-organized center
• Have a general understanding of DAXKO computer processes, or be able to assist a member to a Member Engagement Associate at the front desk for assistance
• Be knowledgeable about the types of membership at The Landing (All Access and 55 Social/Virtual)
• Answer phone calls as necessary
• Be familiar with The Landing calendar of events, newsletter, and other program information
• Be familiar with The Landing and the Y’s policies and procedures
• Be a part of everyday operations in The Landing, including making coffee, introducing presenters, taking program attendance, preparing rooms for programs, etc
• Be familiar with the area and building safety procedures
• Have a basic understanding of the Y, especially as it pertains to a member’s All-Access Pass
• Provide tours of The Landing when leadership is not present
• Performs other duties as assigned

• Previous customer service experience
• Basic understanding of phone systems, computers, technology
• A great attitude and an outgoing personality
• A desire to connect with adults 55-plus
• CPR, First Aid and AED certifications are required within 30 days of employment

We offer programs, services, and initiatives that instill our core values of caring, honesty, responsibility, and respect for kids, teens, adults, and seniors. After serving our community for 128 years, we know we empower people to be healthier in spirit, mind, and body. Our mission and core values are brought to life by our culture. We strive to live our cause of strengthening communities with purpose and intentionality every day.

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  We are welcoming we are open to all. We are a place where you can belong and become.
• We are genuine we value you and embrace your individuality.
• We are hopeful we believe in you and your ability to become a catalyst in the world.
• We are nurturing we support you in your journey to develop potential.
• We are determined we are on a relentless quest to make our community stronger.