What are the responsibilities and job description for the Leasing Specialist position at Worcester Communities?
This position is located at City View Lofts.
The Worcester brothers and their father founded Worcester Investments, a family-owned and operated real estate investment company located in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived at the time. In 2007, Worcester Investments expanded into the Midwest area through a real estate connection and has continued to see steady growth each year.
In partnership with their investors, Worcester Investments has $500 MM assets under management, including 3,000 apartment units in the Midwest area. Worcester Investments employs a team of 100 and was named Kansas City’s sixth fastest-growing company by the Kansas City Business Journal in 2015 and the 3,763rd fastest-growing private company in the U.S. in the 2019 INC. 5,000 publication.
Whew! Still with us? Cool. Let’s talk about where you’d fit in:
DUTIES AND RESPONSIBILITIES:
• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members
• Answer prospective resident phone calls, greet prospective residents, and conduct tours following the outlined guidelines in Leasing SOP and Ellis Shop Score Card
• Give informative property tours to potential prospects onsite and create value add by anticipating needs and addressing concerns the customer hasn’t even thought of yet
• Through knowledge of community and amenities as well as how it compares with other properties in the area
• Assist prospective residents with completion of application
• Collect deposits and/or all fees responsible for leasing related paperwork
• Accurately prepares and has thorough knowledge of all lease related paperwork
• Lease and renew apartments via in person, on the phone or online
• Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
• Assign and responds to internet leads for the community assigned
• Follow up with all prospective residents in ResMan per Leasing SOP
• Log all communication including phone calls, emails, face to face, etc. in ResMan per Leasing and Operations SOPs
• Inspect the property tour route daily to ensure company standards on cleanliness and curb appeal are being upheld
• Post on property’s social media pages according to the Marketing SOP standards
• Inspect units prior to move-in
• Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Assist with monthly marketing survey
• Assist with planning and hosting of resident events
• Contribute to the general upkeep and cleaning of office, common areas, and model/ vacant show unit
• Perform various administrative tasks as needed or as directed by management and any additional responsibilities as required
QUALIFICATIONS:
• High school diploma or equivalent required
• Ability to read and write English fluently
• Ability to perform basic to intermediate math
• Flexible and capable of prioritizing tasks when working in a busy and changing environment
• Excellent verbal and written communication, customer service, and organizational skills
• Computer literacy required
• Ability to successfully comprehend and display knowledge gained during training courses
ATTENDANCE/TRAVEL:
• Due to property staffing limitations, position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions
PHYSICAL DEMANDS AND WORK ENVIORNMENT:
• Occasionally required to stand and walk
• Frequently required to sit, talk, and listen
• Frequently required to utilize hand and finger dexterity (typing)
Worcester Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
