What are the responsibilities and job description for the Customer Service Representative position at WORK WITH YOUR HANDZ?
We are hiring a Customer Service Representative!!
Start off 2023 by working for a company that truly values YOU!
Come join the fastest growing home services company in the area. We are privately and family-owned and operated. Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well! We are committed to hiring and working with the best.
What can we do for you?
- Provide stability
- Provide a great benefits package
- Competitive wage and excellent commission structure
- Team Building events (Baseball games, Bowling, breakfasts, etc)
- We are growing and so are the opportunities for advancement.
- We provide ongoing training and professional development.
- Take pride in working for a company that makes a difference in the community and always does right by the customer.
- Culture of continuous improvement including use of latest technology platforms in the industry.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k with company match
- PTO
- Continuous Training
- Company outings
- Pay from $18 - $24 DOE plus bonuses!
Responsibilities of our Customer Service Representative:
- Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.
- Convert incoming customer calls to booked service appointments while promoting customer satisfaction.
- Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers.
- Answering multiple phone lines
- Assisting customer inquiries
- Scheduling appointments
- Other clerical duties as assigned.
- Participate in training so that you grow and develop as a professional.
Requirements of a successful Customer Service Representative should have:
- Customer service experience in Home Services required
- Proficient computer knowledge competent; good typist and proficient with phone systems
- Ability to show empathy and be a people person
- Must have strong technological skills
- Strong verbal and written communication skills needed for problem resolution
- Ability to handle challenging situations with ease and empathy
- Excellent ability to multitask
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.
Salary : $18 - $24
