Dispatcher

We are hiring a Dispatcher!

We have been in business for 23 years and are regarded as an industry leader in Residential Home Services in the area! Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well!  We are committed to hiring and working with the best.  We take pride in the work we do, and we want Dispatchers who do the same!

We keep growing because we hire the best and our customers love us for it!  We've been at this for a long time in the Roanoke, VA area. We continually train and educate our employees way beyond the industry norms. We appreciate our people for their hard work and dedication to our customers. People come here looking for a job but find a career, a home, a place to grow and learn and earn the money and respect they deserve.

Responsibilities of our next Dispatcher:

• Hours:  9:30am-6:00pm Monday-Friday (Occasionally different hours and Saturdays)

·Evaluate customer calls and match the right technician to every job.

·Learn the business and learn how to prioritize the most urgent customer calls.

·Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.

·Record and report the service calls.

·Participate in training so that you grow and develop as a professional.

·Update customers throughout the day on the technician’s progress.

·You will need to master call templates to sound professional when speaking with our customers.

·Schedule service and maintenance appointments.

·Follow up with customers to ensure satisfaction and present opportunities.

·Maintain and update our customer database with complete and accurate information.

·Identify and resolve customer issues.

·Partner with teammates and maintain communication with managers and other departments.

·Monitor company email, voice mail, messaging, and other media to deliver timely responses.

·Participate with Company administrative tasks as operational needs require.

Requirements for our next Dispatcher:

• 1 year of Dispatching experience preferred
• Residential home service experience preferred
• Proficient computer knowledge competent; good typist and proficient with phone systems
• Ability to show empathy and be a people person
• Strong verbal and written communication skills needed for problem resolution
• Excellent written and verbal communication skills
• Ability to handle challenging situations with ease and empathy
• Excellent ability to multi-task

What can We do for you?

·Provide stability – we are a family-owned company and have been in business for 23 years!

·We have a great benefits package

·We are a family-owned company with a fun, professional, and caring management team.

·We are growing and so are the opportunities for advancement. 

·We provide ongoing training and professional development.

·Take pride in working for a company that makes a difference in the community and always

·Lucrative wage bonus potential!

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Opportunity for job growth within the company
• Pay rate: $16-18/hour

Salary : $16 - $18