What are the responsibilities and job description for the DevOps Engineer position at WorkFusion?
About us
Our mission is to accelerate the world’s transition to more meaningful work. By automating repetitive, data-intensive tasks and processes at scale, WorkFusion eliminates mundane business activities so companies can serve their customers faster and better. As a world leader in process automation for banking, financial services, and insurance, we offer an unrivaled digital workforce platform that enables enterprises to increase workforce capacity, enhance customer satisfaction, and ensure ongoing compliance. We compete in the world’s fastest-growing software segment and are growing at record pace with customers and team members spanning the globe.
Position
The ideal candidate is self-driven, data-driven, and has the ability to work in a distributed team. This professional holds strong knowledge of Site Reliability Engineering and DevOps methodologies related to Delivery solutions & Platform Automation.
In this role you will be part of the Site Reliability team, sharing your experience in the field with our Delivery, Support, Product Engineering, and Infrastructure teams. You will simultaneously focus on technical excellence and quickly deliver value to customers who have deployed our software in production. The person who fills this role is a subject matter expert who excels in collaboration, open communication, and reaching across functional borders.
Minimum Qualifications
· Bachelor’s degree in Computer Science, related technical field or equivalent practical experience
· Deep knowledge in DevOps tools and practices, Enterprise standards and security.
· Knowledge of scripting languages (e.g. shellscript, groovy, powershell) and main concepts of Object-Oriented programming. Python or Java is a plus.
· Solid knowledge on Ansible, Teraform, jenkins
· At least 3 to 5 years’ experience with AWS, Azure, cloud technologies (S3 bucket administration; EC2; ELB; Security Groups; IGW; ACLs; etc)
· At least 3 to 5 years’ experience with VMWare and virtual machine support and administration
· At least 3 years of Devops experience.
· Knowledge of large-scale distributed systems in practice, including multi-tier.
Responsibilities
· Installation and Deployment of WorkFusion product suite either onsite at customer, or via remote screen sharing utility
· Dig into and troubleshoot customer issues
· Implement and successfully support Customers in their WorkFusion implementation as a part of a global support team
· Closely communicate with customers and partners during installation, support and delivery
· Troubleshoot server performance and availability issues
· Review technical specifications from clients and vendors to confirm adequacy, accuracy, and functionality of proposed solutions
· Document operational runbooks, updating knowledge base and installation guides
· Show ownership of customer success with WorkFusion platform management and product installation.
· Develop clear, concise installation, configuration procedures, runbooks and contributing to the maintenance of operational standards
· Partner with Delivery, Engineering, and Product strategy to ensure reliability of WorkFusion platform deployments.
· Respond to client reliability concerns and agile problem resolution.
· Ability to communicate with various customer teams and navigate them with WF best practices (IT, DevOps, Security, Tech).
· Advanced knowledge of the Platform features and functionalities
· Provide L3 escalation support to provide expert and minimize the business outage.
· Work on Ansible-based product installers and automation scripts
· Deep Windows Server expertise and some Linux knowledge
· Provide 24 x 7 x 365 support through on-call rotation
Preferred Qualifications
· Prior Experience (Minimum 2 project) in moving from on premises as well as other cloud platforms to Azure/AWS.
· Should have good understanding of Azure or AWS or GCP architectural patterns
· Should have good understanding of Terraform, Ansible, shell script or bash scripting
Currently, WorkFusion is a primarily remote workforce worldwide with headquarters on Wall Street in New York City and additional hubs in Canada, Europe, and Asia.
We value diversity and inclusion, and we are building a dynamic team with a variety of backgrounds, perspectives, and skills. We look forward to meeting you.
