What are the responsibilities and job description for the Customer Care, Benefits Enrollment Representative - Remote position at Working Solutions?
Why Working Solutions
Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We’re looking for friendly and attentive independent contractors to assist federal employees and retirees, compensationers, and retired military personnel with plan enrollment, creating new accounts, general plan questions, and site navigation.
Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
Please note that we are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors on this program must successfully pass a 7-year criminal background check and must live in work from the United States.
Overview
Schedule
- Flexible schedule opportunities – you schedule your hours!
- Hours of operation are 7am-8pm CT Monday-Friday and may increase during open enrollment
- Contractors must work at least 15-20 hours/week during open enrollment season, November 13th to December 11th
Compensation
- Earn up to $16.50 per productive hour (paid by the minute worked with 54 minutes/hour guaranteed)
- Contractors can earn an equivalent of $20 /hour with incentives that will be offered during peak times.
Required Skills
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone
- Friendly tone and professional demeanor
- Empathetic with the ability to build rapport with customers while assisting them with their needs
- Self-motivated and resourceful
- Tech-savvy and avid computer user
Technology & Equipment Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi used for work)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- Wired USB headset with a microphone
- Smart phone, Android table or iPad to install authentication app related to program work
**Full PC requirements
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Important Information
Our Application Process
Ready to join? Click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to log in to our online portal to complete a background check and a technology scan. You can view our technology requirements here. After successfully completing your technology scan, you will have access to view and apply for our open client program contracts. Don’t see anything you like? Our offerings change weekly! You can find more information about our hiring process here.
About Working Solutions
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors. With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40 hours per week, and you can select the hours that are most convenient for you. Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say…
Salary : $17 - $20
