What are the responsibilities and job description for the Travel Reservation Representative - Remote position at Working Solutions?
Why Working Solutions
Working Solutions seeks experienced travel reservation representatives to help customers book their dream vacations. We are proud to partner with our client to provide expert travel PROs who are passionate about travel and providing high touch customer service. Bookings will be domestic and international, with each booking being a high dollar purchase.
*For this contract, contractors must live in and work from the United States to represent this client. Contractors must have a direct dial phone (cell or landline) and a wired headset that connects to cell or landline phone to work on this program. Contractors MUST have professional travel experience.
Working Solutions is a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. When you join Working Solutions as an independent contractor, you will have access to several different contracts exclusive to Working Solutions contractors. Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions!
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We’re there to help every step of the way so you can focus your efforts on bringing top-notch service to the customers we serve.
About our application process
As part of our application process, you will be prompted to complete an online assessment. This assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation to our online portal to complete a background check and a technology scan. You can find more information about our hiring process here.
Overview
Working Solutions’ contractors will be client brand ambassadors and provide personalized, passionate and caring service. Contractors will provide expert, detailed information about the various journeys the client offers, answer questions about existing travel plans, and make changes, additions and cancellations to existing travel plans. This is a remote independent contractor role.
Schedule:
- Flexible schedule opportunities
- Contractors schedule their hours between 9 am and 5 pm CT Monday through Friday.
Compensation:
- Earn up to $16.20 per productive hour (paid by the minute worked)
Required Skills
Required Skills:
- REQUIRED - High-end travel booking experience, both domestic and international
- Understanding of travel processes and procedures
- Top-notch customer service skills
- Excellent verbal communication skills
- Strong PC literacy in a Windows environment
- Determination to achieve customer satisfaction from high-demand callers
Important Information
Technology & Equipment Requirements:
- Direct dial phone (cell or landline) is required for this program, and contractors must disable voicemail, call waiting, and call forwarding while working
- Wired headset that connects to cell or landline phone required
- Personal computer (no tablet)
- Dual monitors, one with at least 1920x1080 resolution (Full HD)
- Broadband internet connection, with at least 10 Mbps download and 3 Mbps upload speeds
- Wired internet connection (no wi-fi)
- No VPN - computer may not connect to internet services through private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
- Windows 10 or 11 operating system must be used
- Valid antivirus software installed, running and up to date
- Wired USB headset with microphone (for training)
- Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
- Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.
*Full PC requirements
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
Salary : $16 - $0
