EAP Counselor (Message Support)

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
 

For further details about WPO please check out our website www.workplaceoptions.com  and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU

Current Opportunity: EAP Counselor- Message Support

Shifts: Full-time Afternoon to late evening/ includes a weekend day. Example:  Sun 6:30am-3:00pm Mon-Thurs 2:00pm-10:30pm

Onsite/Hybrid/Remote: Remote

Salary: $USD 50,000 a year

Workplace Options have an exciting opportunity for an EAP Counselor to join our Clinical Message team. This would either be a hybrid or fully remote position depending on the shift timings and your proximity to our office in Canada. Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.  

It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counselor here at Workplace Options: https://youtu.be/XOFbm9E93Mg and https://youtu.be/3-aqJP3RYZw

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Requirements

What you’ll do:

• Provide single session telephonic counseling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
  
• Assess clients thoroughly to ensure appropriateness for short-term counseling.
  
• Assess and manage high risk calls and working closely with individuals at risk.
  
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
  
• Collaboratively develop clear and concise treatment plans for clients.
  
• Maintain clear clinical and task-oriented documentation in case management system.
  

What you’ll need:

• Must Have a Master's Degree in Social worker, Counselor or Psychology
  
• Minimum 2 years direct client-contact providing counseling or mental health services (post-qualification)
  
• Experience providing assessments and/or using clinical assessment tools.
  
• Experience using short-term counseling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counseling.
  
• Training in crisis intervention and supporting high risk clients beneficial.
  
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
  
  

Benefits

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, 401k, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Monthly clinical supervision, Supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange program, Comprehensive training provided for this position.

Our Promise to you:

• We will create an environment where you can bring your authentic self to work.
  
• We will treat you as a professional deserving of respect, kindness, honesty and trust.
  
• We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.
  
• We will recognize your unique perspective and provide you with ways to improve WPO.
  
• We will celebrate your achievements and recognize mistakes as learning opportunities.
  
• We will conduct business with integrity and transparency.