Director, Credit and Collections

Director of Credit & Collections

Workrise is hiring a Director of Credit & Collections to manage our Credit & Collections department and develop our processes into a world-class function. The Director will devise and implement solutions that improve our cash conversion cycle, optimize our credit risk, be accountable for updating and administering the credit and collections policies and procedures, and provide the reporting necessary for the business leaders to grow their business. This role will report to the VP of Finance Operations and interact regularly with Treasury, the CAO, the CFO, the legal team, and the heads of our business units.

The candidate for this role has to be able to create and communicate a vision for how credit and collections policies support profitable business growth while balancing financial risk to the company. The role requires close interaction with the Sales leadership and broad involvement in the entire order-to-cash process.

What you’ll be doing:

• Monitor credit risk, aging AR, and other credit & collections metrics, and identify whether credit strategy is effective and performing as expected
• Analyze current credit risk and develop and communicate company credit strategy and risk tolerance, in collaboration and interaction with the company’s leadership
• Have a strong voice in discussions with Strategy, Sales, and Product to identify credit program features that balance driving growth while maintaining financial stability
• Manage a team of credit and collections specialists
• Partner closely with cross-functional teams including Sales, Finance, Legal and various business owners to ensure clear communication with customers
• Build out world-class reporting functionality that allows management to precisely understand our credit risk and how to address it
• Develop performance forecasts that take into account a variety of economic, market, and customer-specific factors
• Take current credit and collections processes to the next level, including formalizing escalation procedures and processes
• Set objectives for the collections team that align with Finance & Accounting department goals and ensure team goals are met
• Improve current collections metrics by effectively manage day-to-day collections activities and motivating the teams to identify, resolve, and mitigate account delinquencies
• Manage bad debt expense forecasting and assessment process
• Be the voice of Credit and AR metrics towards senior management, e.g. during Monthly Business Reviews, on credit risk issues, recommendations, and progress

What you should have:

• Self-motivated, ability to analyze, create a vision and move towards that vision with minimal guidance, ability to thrive in ambiguity and self-direct
• Degree in Finance, Accounting, Business or equivalent experience. MBA or other advanced degree preferred
• 10 years of Finance experience including credit and/or collections, preferably for high-growth tech, oil / heavy industry, or staffing / marketplace companies
• 5 years of management experience required
• Domain expertise in credit underwriting, process optimization, and risk mitigation
• Experience with Netsuite preferred
• Excellent communication skills required, ability to work positively and collaboratively with stakeholders like Sales who are managed to different incentives
• Organizational talent and follow-through, knows how to identify stakeholders, establish relationships, and exert influence to get work done
• Excellent analysis and decision-making skills; can balance attention to detail with strategic planning and long-term vision