IT Officer, Product Owner

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit http: www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150 locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context

ITS Workforce Solutions Unit Context - ITSWS, a unit within the Corporate Solutions vertical of ITS, is responsible for maintaining workforce solutions supporting approximately 19,000 regular staff, 20,000 non-regular staff in offices worldwide and 15,000 WBG retirees and beneficiaries. The IT solutions landscape managed by this unit supports the entire employee life cycle including Recruitment, Talent & Performance Management, Staff Learning, Personnel Administration, Payroll, Compensation, Benefits, Tax and Pension Administration. The work program of this unit includes providing services that cover strategic advice to internal business partners, all aspects IT solution implementation - developing business requirements, design, implementation, and ongoing operational maintenance.

Job Opportunity

ITSWS unit is seeking a Product Owner to lead the implementation & maintenance of SaaS solutions that meet and exceed customer expectations. The position is for a highly motivated and versatile candidate with substantial experience in information technology and strong understanding of Recruitment and Talent Management HR functions. As a Product Owner, you will act as subject matter expert and lead the implementation for the various solutions being deployed by ITSWS. We are looking for an individual who will bring a sense of client and product obsession to the team and who will ensure that our solutions meet expectations and deliver tangible business value.

Duties & Accountabilities:

As a Product owner your responsibilities may include, but are not limited to, the following:

• Build relationships and engage with key internal stakeholders to better understand client needs.

• Working with the Product Manager to articulate detailed product vision and roadmap, ensuring alignment with business objectives and customer needs.

• Playing a crucial role in driving product development and ensuring alignment with the business strategic objectives

• Overseeing the product lifecycle from concept through launch and beyond, ensuring timely delivery of high-quality products.

• Work closely with solution architects, developers, and other cross-functional teams to bring product concepts to life.

• Collaborating with stakeholders, including business users, customers, and functional subject matter experts, to gather and document detailed requirements for the product.

• Deliver regular status updates to clients, identify and address risks, and reflect changes in requirements and priorities.

• Participating in sprint planning meetings to define the scope of work for each sprint, prioritize backlog items, and ensure the team has a clear understanding of the requirements.

• Conducting acceptance testing to validate that the developed product meets the defined requirements and quality standards.

• Acting as the liaison between stakeholders and development teams, ensuring clear communication and collaboration. Maintain a prioritized product backlog that aligns with strategic goals.

• Plan and execute product updates and future releases through a data driven and agile approach.

• Deeply understanding and advocating for user needs, incorporating customer feedback and market research into product development to ensure relevance and impact.

• Championing the product's vision, fostering a deep understanding across teams.

• Assess impact to end users and need for change management.

• Develop product KPIs that are measurable, actionable, and aligned with business goal and users’ objectives.

• Actively monitor client needs, industry trends, Bank priorities, KPIs, and user feedback.

Selection Criteria

• Master’s degree in Business, Computer Science, Information Systems or a related field, combined with at least 5 years of relevant experience OR Bachelor’s degree within a minimum 7 years of product management experience.

• A minimum of 4 years of experience in developing and operationalizing product strategies and managing the full product lifecycle.

• Professional experience in Human Resource Management domain including Recruitment, Performance and Talent Management.

• Prior experience working with International Financial Institutions is a plus.

• Strong product visioning and facilitation skills to lead requirements elicitation workshops planning and preparation, presentation, knowledge capture and follow-up.

• Proven track record of successfully developing and launching technology products in large-scale environments.

• Solid understanding of product management principles and practices.

• A minimum of 3 years of experience in Agile methodologies (Scrum, Kanban) and strong understanding of Agile planning tracking tools such as Azure DevOps. Certified Scrum Product Owner, Certified Business Analyst Professional (CBAP) certification, or experience leading team is preferred.

• Strong project management, analytical and problem-solving skills, with the ability to make data-driven decisions.

• Experience with customer research, market analysis, and competitive intelligence.

• Client Understanding and Advising: Should be able to advise the client and help them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.

• Looks at issues from the client’s perspective and advocates for clients within own area as well as urges others to focus on meeting client needs.

• Works with others across the organization to define client needs and develop the best approach to meet client needs (e.g., finds appropriate solutions and negotiates internally for needed resources and support).

• Proven ability to define and track key performance indicators relevant to the product and the business goals.

• Mastering data analytics tools to measure client satisfaction, team velocity, and product metrics.

• Excellent written and verbal communication skills, proficiency in creating concise reports, and presentations.

• Strong presentation and collaboration skills with proven record of leading meetings and influencing stakeholders in multicultural environments.

• Passion for innovation and staying up to date with the latest technology trends.

• Ability to learn quickly and adapt to changing priorities.

• Able to take personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.