Intake Program Manager

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Intake Program Manager will oversee the development and implementation of case management services for ORR eligible immigrant populations such as Ukrainian, Cuban Haitian and other humanitarian parolees, funded by Preferred Communities, RSS and other programs. The programming will consist of individual intake, assessment, referrals and case management services for eligible clients to gain the knowledge and skills necessary to reach a place of stability and move towards healthy community integration. The Intake Program will also include individual and group orientations based on clients needs. The Intake Program Manager will manage this initiative for World Relief’s Aurora, Carol Stream, and Chicago locations, and will work in close collaboration with WR’s Asylum Program Manager to coordinate client flow and to share resources.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Embody the mission, vision and values as a leader and an example for staff, volunteers, clients and the community
• Provide vision and direction regarding programming content as well as be responsible for its implementation by program staff
• Conduct a needs assessment and regularly solicit input and feedback from eligible communities to shape program plans
• Hire, train, supervise, coach, and evaluate program staff; ensure matrix managers are aware of project goals and expectations and providing appropriate support and accountability for them
• Oversee outreach & community engagement efforts among eligible immigrant communities across the Chicagoland region
• Develop a strong project plan for service delivery that incorporates all of WR’s program areas. Regularly meet with program leaders to discuss service delivery, challenges, process improvements, and community feedback
• Facilitate regular meetings with staff to provide supervision and support, including communicating expectations, providing constructive feedback, assisting with problem-solving, and providing accountability and coaching in areas needing improvement
• Create and revise service delivery processes as needed
• Regularly review participant client notes and paperwork to ensure program compliance
• Have a full command of the program guidelines and requirements, and train staff when program changes occur
• Participate in required program trainings
• Assist in pulling data and drafting narrative quarterly and bi-annual reports

• Ability to motivate, encourage, set goals with, and provide accountability to members of a team
• Detail-oriented, organized, and able to follow through on projects and assignments
• Highly self-motivated, able to take initiative
• Excellent interpersonal and relational skills
• Excellent problem solving and conflict resolution skills
• Knowledge of case management practices and ethics
• Knowledge of the immigrant experience
• Demonstrated ability to multi-task and exercise critical thinking skills
• Demonstrated ability to work sensitively and effectively in a cross-cultural setting
• Demonstrated ability to remain flexible and work in a fast-paced environment

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s Degree strongly preferred
• Minimum of 2 years of project case management or related experience required
• Strong cross-cultural experience required
• Previous case management or human service experience required
• Proficiency with current business computing applications
• Fluency in Ukrainian, Russian or Spanish language is strongly preferred

World Relief offers a competitive benefits package (25 hours per week):

World Relief contributes to monthly premiums:

-Medical

-Dental

Additional Benefits:

-Offer 16 Paid Holidays!

-Vision

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

-FSAs: Medical & Dependent Care, & Commuter Funding

-Supplemental Life Insurance (employee, spouse, and children)

-Critical Illness, Hospital Indemnity, and Accident insurance policies

World Relief pays 100% for eligible employees:

-Group Term Life (employee, spouse, and children)

-Long Term & Short-term Disability

-Accidental Death and Dismemberment (AD&D)

-Long Distance Travel Insurance

-Employee Assistance Program (EAP)

World Relief - Retirement:

-401K & Roth

-WR matches up to 4%, then an additional quarter percent up to 10%

-Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

-Verizon

-Pet Insurance through Nationwide

-Home and Auto insurance through Liberty Mutual

-Working Advantage Discount Program

World Relief is honored to be recognized with the Cigna Healthy Workforce Designation, Silver Level for meeting or exceeding the core components of our well-being program including leadership and culture, program foundations, program execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Salary : $60,000 - $0