IT Specialist

Tucson, AZ

Company Overview

World View is on a mission to inspire, create, and explore new perspectives for a radically improved future by helping humanity respect and conserve all life on Earth. As a leader in the burgeoning stratospheric exploration space, we have been leading groundbreaking stratospheric flight for over 6 years. Using advanced stratospheric balloon technology, our stratospheric remote sensing capabilities are trusted by NASA, NOAA and other government and commercial enterprises. And, with our space tourism and exploration business promising a truly unique space tourism experience unlike anything else on the market, World View is poised for massive growth. To learn more about World View, visit www.worldview.space.

Job Description

At World View we are looking to add an IT Specialist to our growing team in Tucson, AZ. The IT Specialist’s role is to ensure the stable operation of computer equipment so that end users can accomplish business tasks. This includes installing, configuring, maintaining, supporting, and optimizing computer hardware, software, and communications. They will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, provide end user training where required, and strive to continually grow their IT-relevant skills and knowledge.

Role Responsibilities

• Respond and resolve user issues, in a timely manner, via phone, email, chat, or in-person
• Provide hardware and software support for user workstations and peripherals
• Identify and learn appropriate software and hardware used and supported by the organization
• Implement desktop patches and corrective actions needed to mitigate security risks and vulnerabilities
• Build, image, maintain, and de-commission workstations and other IT hardware
• Maintain work logs, accurate documentation, and submit weekly activity reports
• Perform other duties as assigned by supervisor including but not limited to operational functions such as routine backups, system housekeeping, disk storage management
  
  
  

Administer and enforce conformance to all Information Technology Policies, Procedure, Standards and Practices including but not limited to software version control, confidentiality, security, and usage licensing.

Qualifications

• AS Degree or equivalent level of experience preferred
• Strong documentation skills including exceptional written and oral communication
• Customer service oriented: Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Troubleshooting and analysis skills for general network and computing issues
• Ability to interact with staff at all organizational levels
• Ability to work under minimal supervision and remain self-motivated to find and fix IT issues
• Proficient at Microsoft Office Suite and Office 365 (including SharePoint)
• Basic understanding of a wide variety of desktop & SaaS applications
• Knowledge of network fundamentals and best practices
  
  
  

What We Offer

• Work alongside experts in emerging technology
• Full benefits including Medical, Dental, Vision, Life Insurance, etc
• Modern office with kitchen, exercise area, amazing views, and more!
  
  
  

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

World View is an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

Salary : $65,000 - $75,000