Account Manager, Higher Ed

Why WorldStrides

Education and personal growth are the heart of WorldStrides' mission -- and they have been since the beginning. WorldStrides was founded in 1967 by a middle school social studies teacher from Chicago who discovered the incredible power of education outside the classroom while traveling to Washington, D.C. with his students. The company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey.

About the Role

Account managers are the primary point of contact for our university partners focused on delivering outstanding customer service. Account managers will develop programs for existing customers which includes itinerary building, negotiation, pricing, proposal creation, and program confirmation. Once a program is confirmed, account managers handle student and university inquiries about their upcoming travel. They partner with internal departments such as air, visas, sales and global experiences to create a smooth program delivery meeting or exceeding university expectations.

Job Responsibilities

• Develop an effective rapport with university and organization partners to gain a better understanding of their program needs and strengthen the overall relationship.

• Position yourself as a thought leader for university clients coming to WorldStrides for recommendations and suggestions 
• Meet and exceed annual retention goals and targets to maximize revenue growth on assigned accounts.
• Consistently manage deadlines and work tasks to ensure key targets are met (registration, ticketing, payment, etc)
• Communicate both internally across teams and externally with clients and partners.
• Create educational travel itineraries across the globe.

• Utilize and maintain WorldStrides' CRM database system, effectively managing the sales and program management process.
• Track, understand and manage the financial aspects of program management.

Our Values & Culture

• Act as one team with integrity, respect, transparency and inclusion
• Do the right thing to deliver exceptional results to every customer.
• Build education and learning into everything we do.
• Care for our people and communities
• Mission-driven: focus and passion on "transforming lives" through study abroad.

• Self-Motivated: When you have a goal, you own it. Ability to remain focused for months at a time in order to persistently pursue new business.
• Industrious & Hard Working: You're willing to make decisions and collaborate to get things done. You don't stop until the problem is resolved, especially if the problem is challenging and forces you to grow.
• Optimistic & Creative: This is less about having all the answers and more about how you approach problems.

At WorldStrides, the experience is everything. By joining our team, you help provide moments that delight and open up the world of learning. Our team is truly passionate about making each experience a once in a lifetime opportunity for each traveler that is easy to manage from A to Z. Each journey is different, which is why we offer a broad range of experiential learning programs for groups and individuals of all ages throughout their lifelong learning journey.

If we've learned anything over this last year, it's that being able to experience different places and things while interacting with new people is imperative to not only personal growth but also to general well-being. So, let's get out there--together. To learn more about our brand, our mission and our commitment to health and safety, please visit our website at www.worldstrides.com.

Members of our team are able to take advantage of our generous paid-time off (PTO) policy, comprehensive insurance plans (medical, dental, vision and more), flexible spending accounts, paid parental and care giver leave, a casual work environment and a flexible work policy with several options to meet both your professional and personal needs. In addition, we offer travel perks on our products.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.