Field service technician

Job Description

WOW! offers a Competitive starting wage Stock Grant Incentives Excellent Benefits Package

How else can we get you excited to join a company that has won the Best Places to Work National Award ?

Here’s how :

Quarterly bonuses based on incentive programs

We offer a robust benefits package with all the bells and whistles you can imagine, including : medical, dental, vision coverage, 401k matching, paid time off, tuition reimbursement, FlexPay

Receive a company vehicle and home garaging with smart routing, company gas card, tools, professional uniform, and personal protective equipment to do your best and stay safe

You could be a part-owner of WOW!

Every person hired into a full-time position at WOW! is eligible to a one-time restricted stock grant! When the price of WOW!’s stock increases, so does the value of your shares - Ask your recruiter for more details!

From keeping our facilities running smoothly to working in assigned neighborhoods each day installing and repairing broadband communication systems, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them.

Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.

What you can expect from working at WOW!

An active role in living our 4 Core Values : Respect, Integrity, Spirit of Service, Accountability

A defined career path with growth opportunities, including Lead, Supervisor, Manager and Director.

The ability to receive nationally recognized certifications which upon completion, boost your hourly pay and your knowledge!

Work with skilled leaders and team members who are encouraging within a Diverse and Inclusive environment.

Enjoy what you do and work with customers to make an impact in their lives.

SUMMARY

Install and repair broadband communications system in compliance with company technical standards from consumer service to the exterior fiber terminal.

Duties & Responsibilities

Essential duties and responsibilities include but are not limited to the following :

As an FTTH Installer, you will install, terminate, and test Fiber-to-the-Home (FTTH) networks in residential and business locations.

Work with customers to ensure a smooth installation process, answer questions, and educate them about the benefits of FTTH.

Troubleshoot and resolve issues related to FTTH installations.

Adhere to all safety and quality standards.

Keep accurate and detailed records of all installations and maintenance activities.

Continuously learn and stay up-to-date with new FTTH technologies and best practices.

Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video services

Install and relocate outlets

Install interior and exterior wiring

Connect peripheral equipment

Train customers on proper use of equipment

Assure proper signal levels and picture quality

Identify causes of picture and / or signal degradation

Troubleshoot from consumer device to tap

Troubleshoot, repair and replace components from tap to consumer device

Assure system security by terminating unused ports and tag drops and locking pedestals

Understand / apply FCC and NESC technical standards

Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)

Performs network troubleshooting including ping test, trace routes and speed test.

Other duties as assigned

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience in FTTH installation and terminations.

Knowledge of fiber optic cable splicing and testing.

Flexibility to work outside of regular business hours if needed.

Capable of carrying a 32' ladder.

Ability to climb ladders and work in confined spaces.

Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Excellent customer service and communication skills.

Ability to work independently and as part of a team.

Education

Position requires a high school diploma or equivalent

One to two years of experience in the broadband communication field is preferred.

Computer Skills :

MS Suite, Internet software, E-mail, basic understanding of Google Suite

Physical Demands / Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to talk and hear

Required to use close vision and be able to focus, ability to adjust focus and to see colors

Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and / or gaffs that may be used in this position

Ability to work while standing most of the time

Ability to walk or work over all types of terrain, in all types of weather

Ability to carry tools and equipment including ladders and tool belts

Ability to work in tight spaces while bending, twisting and reaching

Ability to carry, climb and operate extension ladder (approx. 32’)

Ability to differentiate between different sizes and colors of wires

Ability to perform work in elevated places (i.e., roofs and utility poles)

Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

Ability to lift up to 75 pounds

Physically able to operate computer equipment and test equipment

Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions

Ability to work safely near power lines and electrical equipment

Ability to drive Company vehicles in a safe manner

Last updated : 2024-04-23