What are the responsibilities and job description for the General Store Manager position at Wren Kitchens?
Main responsibilities:
- Manage the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
- Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
- Conducting regular 1-2-1s, performance development reviews with the showroom team, delivery and implementation of performance improvement plans when required
- Working with Installation Managers to ensure service standards of installers and installations are maintained
- Managing a customer lead bank, generating appointments & managing outstanding quotes to ensure sales are converted through exceptional customer service
- Supporting the showroom team with issue resolution where required to central customer service and installation teams
- Conducting daily team briefings to ensure showroom team is aware of all relevant information from HQ & locally
- Ongoing recruitment of exceptional Kitchen Sales Consultants, Design Managers and Weekend Sales Advisors to achieve showroom targets and budgets
About you
- You’ll have experience in a retail or sales management role for a minimum of 5 years
- You can work 40 hours a week including weekends and evenings
- You’re customer-focused and prepared to work in a fast-paced environment
- You'll have the ability to motivate a large sales teams to achieve KPIs
- You'll be results-driven and have experience hitting or exceeding targets
About the company
Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities, transport depots and corporate offices in 2022.
With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
What's great about working for us?
- A fantastic team environment, with great facilities
- Excellent training and development programmes
- Fantastic career progression
- The latest equipment and technology
- Generous PTO and benefits
Job Type: Full-time
Pay: $70,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- East Hanover, NJ 07936: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $70,000 - $110,000
