OVERVIEW

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.

RESPONSIBILITIES

Driving Results

• Responsible for motivating all Team Members to meet assigned sales and productivity goals
• Responsible for increasing comparable sales and meeting sales plan goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Collaborate with management team to develop in-store opportunities to increase sales
• Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team

Delivering Extreme Customer Service

• Oversee and lead the team to carry out tasks to ensure proper displays, pricing, and cleanliness throughout the store
• Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations

Operational Excellence

• Responsible for all inventory; meeting shrink targets and inventory accuracy
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Maximize expenses and maintain budgets

Developing World Class Teams

• Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
• Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
• Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
• Foster an environment of teamwork

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

Position Type and Expected Hours of Work

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Effective business communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, and Time Keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Proven track record of delivering extreme customer service
• Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s
• Ability to coach, challenge and develop team to grow professionally and achieve a common goal
• Ability to understand the reasoning behind business policies, practices, and procedures
• Ability to utilize critical thinking in complex situations while maintaining composure
• Available approximately 45 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
• Available to relocate within a 25-mile radius based upon the needs of the business

Required Education/ Experience

• High school diploma: some college preferred
• Retail management experience
• Internal Candidates: Must successfully complete the Manager-In-Training Program

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

RESPONSIBILITIES

Driving Results

• Responsible for motivating all Team Members to meet assigned sales and productivity goals
• Responsible for increasing comparable sales and meeting sales plan goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Collaborate with management team to develop in-store opportunities to increase sales
• Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team

Delivering Extreme Customer Service

• Oversee and lead the team to carry out tasks to ensure proper displays, pricing, and cleanliness throughout the store
• Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations

Operational Excellence

• Responsible for all inventory; meeting shrink targets and inventory accuracy
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Maximize expenses and maintain budgets

Developing World Class Teams

• Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
• Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance
• Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program
• Foster an environment of teamwork

OVERVIEW

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.