Hotel Operations Manager

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Ability to commute/relocate:

• Omaha, NE 68154: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)

Work Location: One location