ABOUT US
X˙CORE specializes in high-intensity pilates that is designed for muscle-sculpting, core strength training, and full body conditioning. This workout integrates the key elements of resistance and counter-resistance in a sequence that allows members to get the most out of each move. This encourages maximum exertion of one muscle group at a time in a low-impact workout that reduces the risk of injury.
At X˙CORE, members see a breakthroughs in athleticism by challenging their bodies and minds to the next level. We provide classes and instruction to athletes of all levels and we leverage music and communal energy to push towards a common goal of achievement.
WHY X˙CORE
X˙CORE has created a wonderful community of instructors and clients at our Oakland and Emeryville locations. We pride ourselves on not only providing a challenging and safe space to workout, but also to support and lift each other up to be the best versions of ourselves. We consider our team our family and look forward to welcoming you to our fit fam!
JOB DETAILS
Salary
$40,000 a year
Job Type
Full-time
Qualifications
- Customer Service: 2 years (Preferred)
- Qualified applicants will have prior team leadership experience, including training and providing feedback to team members; excellent communication skills; a strong desire to lead within the X˙CORE culture. Budgeting and marketing experience will be considered, but are not necessary prerequisites.
DUTIES AND RESPONSIBILITIES
The Studio Manager is responsible for studio operations on a daily basis. The successful candidate enjoys being involved with customers, sales and must be a fitness enthusiast!
Leadership
- Ensure that excellent customer experience is top priority!
- Responsible for studio daily operations; set the weather in your studio so your studio team loves to come to work
- Train, supervise, coach and mentor all studio staff on front desk processes.
- Oversee studio maintenance & cleanliness (proactively and as issues arise)
- Build and foster relationships in your studio, with your instructors and local community
- Proactively identify and address conflicts within your studio
- Acknowledge your studio team’s wins and show gratitude
- Be open to, embrace and manage change within your studio and your studio team
Client Interaction/Customer Service
- Provide excellent customer service and help reduce attrition and increase retention through active interactions as appropriate and through leading by example.
- Actively assist students and direct staff to do the same to finding appropriate classes to meet their personal goals and within schedules, answering their questions (or find the answers to questions if not known), always offering support and guidance.
- Check students into class/workshop/etc through software system (MarianaTek or equivalent systems) when needed, completing all paperwork/forms as appropriate.
- Oversee all billing issues (contracts, cancellations, freezes, failed credit cards, etc)
- Confidently manage conflict in high pressure situations
- Develop meaningful relationships and connections with clients
Studio Operations
- Responsible for recommending ordering of supplies and working with vendors; develop and maintain schedules to ensure that all operating processes are completed
- Manage retail area including ordering, re-merchandising and constantly training staff on products.
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Support us in ensuring that all company-wide initiatives are executed in the studios
MINIMUM REQUIREMENTS
- 2-3 years in a supervisory role
- Experience supervising people successfully
- Experience working in retail and/or yoga/gym industry a plus
- High school degree, college degree preferred
SKILL SETS
- Strong team player who understands corporate goals and can apply those to studio goals, motivating employees to reach individual and team goals within given timelines and constraints.
- Energetic, positive, and enthusiastic leader with strong interpersonal skills to effectively lead the team to meet goals.
- Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.
- Comfortable and effective in a sales role which also requires listening to clients, positioning products, and asking for the sale with confidence and enthusiasm
- Dependable and accountable with a strong sense of urgency
- Experience resolving employee and/or customer conflicts in a positive, professional, and timely manner such that even difficult news is delivered in a way that people may not like but understand the reason behind it and appreciate the professional and courteous delivery
- Self-starter who also has a flexible schedule and strong work ethic to manage a studio that is open 365 days/year, often 12-15 hours/day
- Must be customer-focused and deliver the company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
- Ability to lead by example; acting/speaking respectfully, appropriately, and courteously with customers and/or employees who may become angry or raise their voices.
- Strong written and verbal skills and ability to tailor communications based on audience and needs of business for both short and long-term results
- Passion for the product we sell (i.e. pilates/climb/fitness) and ability to understand and clearly communicate the different products/programs we offer.
- Comfortable with computers and effective at learning and using the necessary software products (i.e. MarianaTek, email, Google documents, spreadsheets, etc.)
HOW TO APPLY
- Email resume & cover letter
- Include the answers to the following questions in the body of the email
1. What is a great example of customer service you have received?
2. What does fitness mean to you and how has it impacted your life?
3. Why X˙CORE?
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Oakland, CA 94611: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: Hybrid remote in Oakland, CA 94611