Guest Services Assistant Manager

High volume, fast-paced and fun! Join our Lodging team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.

About Glacier National Park:

Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places.

As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200 named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species.

Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as “Jammers.”

The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team – you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit www.xanterrra.com/careers.

What You Are Looking For:

• Are you interested in working and living in Glacier National Park?
• Are you looking to make life-long friends with people from all over the world?
• Do you have a positive attitude and solid work ethic?
• Do you thrive in a fast-paced, exciting work environment?
• Are you seeking upward mobility and growth opportunities?
• Are you looking to gain experience in tourism & hospitality operations?

If you answered, “Yes” to these questions, a job in Glacier is ideal for you!

The Details:

Position starts immediately and extend through early September 2021.

• Start Date: Immediately
• Employment Type: Full Time, Seasonal (ideally full season or early/late season)
• Schedule: Varies – 32 - 45 hours per week.
• Perks include:
• Free meals (cafeteria style) and lodging (dormitory-style or RV site)
• Wi-Fi (limited bandwidth) and laundry facilities provided
• Free Red Bus Tours (as available)
• Exclusive Retail and Dining discounts in Glacier
• The adventure of a lifetime!

A day in the life of the Guest Service Assistant Manager

• The Guest Service Assistant Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
• Preparing schedules according to hotel business demands and within the structure of budget.
• Assists with check-in, check-out, responds to guest requests and complaints.
• Train staff of detailed knowledge about the hotel’s services and hours of operations.
• Responsible for daily guest room blocking and guest requests are handled.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

Essential Skills and Knowledge:

• Our Guest Service Assistant Managers will have background in hospitality or sales management.
• Seeking candidates that have excellent leaderships skills and ability to supervise and train the staff members. 
• He/she should be flexible and adaptable to different changes and have good decision making skills.
• This position requires knowledge of Opera property management software (PMS).
• Guest Service Assistant Managers must be able to demonstrate excellent organization and time management skills, goal oriented, and strong interpersonal communication skills and should be able to handle pressure situations.

Physical Requirements:

• Ability to lift and carry up to 15 pounds.
• Stand for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift.
• Working safely with required chemicals.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.