What are the responsibilities and job description for the Lead Ticket Agent position at Xanterra Travel Collection?
Overview:
The Lead Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: Providing leadership to Ticketing Agents by ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers while providing exceptional level of guest service.
This position is a full-time year round position. NO HOUSING AVAILABLE.
The Lead Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: Providing leadership to Ticketing Agents by ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers while providing exceptional level of guest service.
This position is a full-time year round position. NO HOUSING AVAILABLE.
Wage: $15.05
Responsibilities:
- Fully understand and support Xanterra Mission Statement and Core Values.
- Daily batching; printing tickets, verifying special requests, processing collection required reservations.
- Answering phones and taking phone reservations.
- Provide information and offer additional services to guests to enhance their stay.
- Greets walk-up guests and make new reservations.
- Effectively handles stressful situations in a public setting and resolve guest related problems in a professional manner.
- Follow all cash handling policies and procedures.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
- Other duties as assigned.
Xanterra Parks & Resorts® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."
Qualifications:
- Working knowledge of windows based software programs MS Office, and other Window’s based systems.
- Two years customer service experience in a hospitality industry.
- Bi-lingual (English/other) language skills a plus.
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