Enterprise Network Operations Center -Shift Supervisor

Vaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of threat mitigation and intelligence related support services. We are recognized experts in Intelligence Community with subject matter expertise in the areas of Security/Threat Mitigation, Technical/IT Services, Operations, and Intelligence Services.

Clearance Requirement:
Active TS/SCI clearance with a polygraph is required. 
 

Enterprise Network Operations Center - Shift Supervisor                                       Springfield, VA

Type of Travel: None

The Shift Supervisor is responsible for directing the on-shift staff, performing oversight and coordination of multisource services providing for Integrated Operations (IO). He/She supports our Enterprise Network Operations Center (ENOC). The Shift Supervisor ensures the monitoring, tracking, and documenting of Severity Level incidents and the escalation of incidents affecting critical business functions. The proactive nature of this position demands an experienced manager with operational experience in directing the performance of resources that support critical operations.

What You’ll Get to Do:

• Monitors and tracks service impacting changes in the Enterprise infrastructure
• Works with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise
• Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools
• Assists with the development and maintenance of standard operation monitoring procedures
• Assists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events)
• Prepares, updates, and reports Situational Awareness to the ENOC PMO and Client Liaisons
• Monitors planned and unplanned service impacting changes
• Assists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
• Assists with SharePoint Outage Tracker entries and updates
• Assists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
• Archives Daily Operations Report and Shift Change Log (Day Shift)
• Performs trend analysis reports, as requested
• Checks on the status of Critical Site Tickets and closes them, if possible
• Checks on the status of Prolonged/Multiple Transfers of Tickets and closes them, if possible

You’ll Bring These Qualifications:

• An Active TS/SCI Clearance with Polygraph
• Minimum 5 years’ of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements
• Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
• Current Security Certification
• Current Network Certification

AND one (1) of the following IT Certifications:

• ITIL v3 Service Operations Management
• ServiceNOW Fundalmentals
• ITIAL 4 Create, Deliver and Support (CDS)

These Qualifications Would be Nice to Have:

• Proficient in word processing, spreadsheets, and desktop applications
• Strong communication and interpersonal skills
• Strong logic and analytical skills
• Strong customer service skills and experience
• Excellent oral and written communication skills
• Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
• Excellent organizational skills
• Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems

IND123

On September 24, 2021, the U.S. Government’s Safer Federal Workforce Task Force issued “2021 Guidance for Federal Contractors and Subcontractors” mandating that Covered federal contractors, including Xator Corporation, and their employees shall be fully vaccinated for COVID-19. Therefore, this position may require individuals to be fully vaccinated (2 weeks past final dose) or have been granted a religious or medical accommodation by December 8, 2021 or shortly thereafter.

Equal Opportunity Statement
Xator Corporation, and its Subsidiaries, provides equal opportunity to all applicants for employment as required by and/or consistent with applicable country law and company policy. Consistent with the foregoing, Xator Corporation provides qualified applicants consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veterans’ status, citizenship, sexual orientation, gender identity or any other status(s) protected by law. In the United States, Xator Corporation ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.