Program Manager (100% Remote)

Job Title - Program Manager
Location - Remote
Duration - 12 Months
Team/Division Description
What do they do? How do the fit within the company
We are looking for a very strong Business/IT Program Manager. Position reports into the Business Transformation Team.

Company initiated a multi-year Digital Roadmap Program in early 2021. The Program is aimed at identifying, prioritizing and implementing initiatives to further company's digital capabilities for internal and customer-facing processes.
The Program has several Workstreams; this project – Document Ingestion -- is part of Digital Underwriting Workstream. The goal of the project is to select and implement a Document Ingestion solution that will automate the reading and ingestion of customer emails and attachments, converting unstructured data to structured data for import into downstream systems and use for companies modeling.
Summary:
Manage the delivery of programs and projects by leading project teams, ensuring effective stakeholder management and business engagement, serving as the primary point of contact for project status and budget reporting and facilitating strong partnerships with third-party contributors to manage project schedules, risks and issues.
Required Qualifications
Education: Bachelor's Degree or equivalent combination of education and work experience
Experience: 7 years relevant experience
Preferred Qualifications:
Experience: Experience delivering and managing multi-year, complex programs
Licenses/Certifications: Project Management Professional (PMP) certification
Day In The Life of Contractor
What will this person be doing every day?
Please see job description. This is a Business/IT Program Manager position. The person needs to drive delivery of a key initiative, Document Ingestion, as part of our Digital Program. This involves working with business/IT to perform all aspects of the Program Manager role, e.g.:

• Develop a project plan (both for the vendor selection as well as implementation)
• Drive the team towards those milestones
• Track issues/risks/dependencies
• Develop budgets and track forecasts
• Develop and deliver team and senior stakeholder communications

Technical Skills and Experience What are the top 3 - 5 must have technical skills?

• Proven experience delivering multi-year, complex initiatives
• Proven experience with Agile/Agile Methodologies and delivering projects leveraging this framework
• Experience with document ingestion solutions/implementations highly preferred but not required
• Very good financial skills, i.e., creating budgets, forecasts, cost-benefit analyses, etc.
• Extremely proficient with MS Office Apps – MS Project, PowerPoint, Excel, Word
• Insurance experience not required but preferred

Soft Skills and Team Fit What soft skills are you looking for?

• Role is equal parts IT and Business Program Manager – we are not looking for a strictly technical Program Manager; ideal candidates need to have proven experience leading business-driven projects
• Excellent stakeholder management skills across Business, IT and Customer teams
• Excellent oral and written communication skills, including PowerPoint

Primary Responsibilities:
• Effectively lead programs and projects to achieve defined business outcomes. Create a high performing team of business, IT and third-party stakeholders to initiate, design, and deliver people, process and technology solutions. Serve as a primary point of contact for business sponsors and other business stakeholders.
• Seek to learn assigned business function, processes and systems. Demonstrate strong business acumen and leadership to drive results, remove execution barriers and anticipate and manage program risks.
• Instill best practice methodologies and tools into project execution activities, adhering to established Project Management framework standards and ensuring that all defined approvals are obtained
• Manage project interdependencies within an overall program, ensuring that individual project goals are met and that overall program business benefits are achieved.
• Demonstrate financial management discipline by ensuring that a quality business case is developed, overseeing the development of estimates, benefit commitments, and overall project costs including contingency. Monitor the project budget, providing updated monthly forecasts and communicating potential budget overruns.
• Maintain effective communication within the project team, and external to the project team, including producing accurate project status reports, decision logs and other project and meeting documentation to ensure team alignment and to drive forward progress. Escalate project risks and issues as appropriate.
• Maintain a quality project schedule, collaborating with third-party contributors, to ensure an accurate forecast of resource demand and project costs. Leverage best practice scheduling tactics to monitor project progress and critical path dependencies.
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Preferred Knowledge:
• Expert knowledge of project management techniques and tools
• Thorough understanding of the business drivers and factors driving change in the information technology and insurance industry
• Working knowledge of information technology environments, solutions, plans, and strategies
• Working knowledge of systems development lifecycle
Preferred Competencies/Skills:
• Communicate effectively, concisely and appropriately at all levels
• Identify and articulate improvement opportunities and translate them into tangible business deliverables
• Anticipate obstacles, estimate time and resources needed for the completion of a project
• Identify opportunities for synergy and integration
• Effectively present information to influence organizational leaders and key stakeholders
• Adjust plans, goals, actions or priorities to meet changing situations
• Anticipate obstacles, estimate time and resources needed for the completion of a project
• Conduct gap analysis of current state and desired future state
• Use expertise to formulate and make recommendations regarding practice and development opportunities
• Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
• Build and establish constructive and cooperative working relationships and open lines of communication
• Utilize effective communication skills to influence and persuade decision makers

Thanks And Regards

Amit Lakhotia