What are the responsibilities and job description for the Experience Coordinator position at XpresSpa?
Description
Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs of people on the go. As an Experience Coordinator, you will play a pivotal role in ensuring an exceptional and seamless customer experience for travelers. You will be responsible for coordinating spa services, managing appointments, and providing exceptional customer service to enhance the overall well-being of our guests.
Responsibilities:
Guest Service:
- Greet guests with a warm and welcoming demeanor, creating a positive first impression.
- Engage with guests to understand their preferences and tailor spa services to meet individual needs.
- Function as a liaison between spa staff and guests to facilitate smooth communication.
- Maintain a professional and ethical approach in all interactions with guests.
Appointment Management:
- Schedule and manage spa visits efficiently, including walk-ins and online bookings.
- Coordinate with service providers to ensure accurate scheduling and timely service delivery.[RO1]
Facility Maintenance:
- Ensure the cleanliness and orderliness of the spa reception area.
- Report any maintenance issues to the appropriate personnel.
Sales:
- Promote spa services and products to guests.
- Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
- Provide product knowledge and recommendations to customers.
- Process spa payment accurately and efficiently.
Team Collaboration:
- Collaborate with spa technicians, management, and other staff to create a cohesive and positive work environment.
- Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.
Problem Resolution:
- Address and resolve guests concerns or issues promptly and professionally.
- Escalate complex matters to management when necessary.
Compliance:
- Adhere to all regulations and polices related to spa operations.
- Maintain confidentiality regarding guests’ information and spa procedures.
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
- Follow spa policies and procedures related to health and safety.
Required Qualifications:
- Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of train travelers.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems and booking software.
- Ability to remain calm and composed in demanding environments.
Preferred Qualifications:
- Previous experience as a customer service, hospitality, or spa coordinator
- Knowledge of spa services and products.
- Additional Education or Certification in Hospitality.
Core Competencies:
- Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits:
- Competitive Hourly Wage
- Employee Discounts on Products and Services
- Flexible scheduling
- Medical Dental, Vision, and Pet Insurance
- 401K with Corporate Match
- Generous PTO Plan
- *Tuition Reimbursement
Join us at our spa where your passion for hospitality meets the soothing world of wellness. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!
*Full-time positions only.
