What are the responsibilities and job description for the Patient Appointment Services Specialist position at Xylo Technologies, Inc.?
Job Description
Title: Patient Appointment Services Specialist
Client: Mayo Clinic
Location: Phoenix, AZ ( Onsite position)
Shift will be Monday-Friday 8-5. - 40 hours per week – Interviews: We will conduct virtual Microsoft Teams Interviews
Specific Skills: We would love individuals with call center experience and or healthcare experience. Candidates with EPIC experience would be given preference.
Skills:
Qualified candidates must be customer-focused service-oriented possess strong verbal/written communication skills and have the ability to trouble shoot problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment manage difficult and emotional situations remains calm under stress display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking such as a call center administrative/physician's office appointment scheduler or retail/ service industry; OR Associate's Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.
Required Skills: Scheduling