What are the responsibilities and job description for the Collections & Customer Services Specialist position at YAMAHA MOTOR?
Yamaha has an excellent opportunity for a Collections and Customer Service Specialist to join YMFUS team in Cypress, CA. The Collection and Customer Service Specialist will perform collection activity including collection calling and incoming customer calls. Responsible for obtaining and updating insurance information and handles ACH transactions for the department.
What you'll be doing:
- Perform Out-bound Collection Calls/emails – Main focus on accounts 90 days and under.
- Enter notes about communications into the computer system.
- Update Credit Manager on any accounts of concern.
- Contact Distributor/YGC rep with regards to accounts of concern.
- Customer Service In-Bound Calls – Assist customers with questions and provides information about service.
- Identify and Correct Cash Applications – working with accounting staff to handle any misapplication of funds or missing checks.
- Reviewing of Suspense Items – Identify for proper application for accounting.
- Generate monthly dunning letters and repossession letters when required
- ACH – process daily manual ach payments and monthly ach extracts.
- Collect and monitor property tax payments.
- Submit departments invoices to open invoice system for payment.
- Performs other duties as required.
What you need to be successful:
- Requires high school diploma
- No less than 5 years previous collection experience.
- Working knowledge of Excel, Word and PowerPoint
- Superior customer service/relations etiquette
- Attention to details are essential
- High level of organization skills and ability to multi-task
- Must have ability to work independently with minimal supervision
Pay Range: $47,160-$77,814
Yamaha intends to offer the selected candidate base pay dependent on job-related experience. Base pay is part of Yamaha’s Total Reward program, our Talent Acquisition Team will share more details as candidates progress.
Reports to: Commercial Finance Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $47,160 - $77,814
