National Service Manager

Description

POSITION:  National Service Manager

Company Profile:

Established for over 50 years, Yamazen Inc. is a leading importer and distributor of quality CNC manufacturing machinery, including machine tools and injection molding machines.  We service manufacturers in the automotive, aerospace, construction equipment, medical, and I.T. industries. 

Yamazen has an immediate opening for a National Service Manager to join our team.  The National Service Manager (“NSM”) oversees the utilization, efficiency, development, and communication of Yamazen Inc.’s Service Technicians.  The NSM is responsible for generating profit on a monthly and annual basis for the “Service” row of the financial statement.

Key Responsibilities include, but are not limited to:

• Ascertain current utilization rate: Installation, warranty, non-warranty, ST training, and PTO/holidays as a percentage of total available working hours per month/year for all ST’s.
• Ascertain current efficiency levels: The average amount of time required to execute installations (depending on model), the average number of hours to perform specific procedures, and the percentage of repeat trips to resolve the same problem.
• Continuously improve these averages/rates toward optimal but realistic levels.
• Manage tools, gauges, and instruments.
• Develop and maintain a skills matrix. Determine areas of deficiency and address them.
• Develop and execute a consistent training schedule that includes all ST’s and all vendors, with an objective of creating similar competence levels within all offices.
• Develop and maintain a procedure library, so that all ST’s at all offices can have immediate access to the best-practice procedures known within our company.
• Develop and maintain a national apprenticeship and/or internship program.
• Development of a National Call Center (triage) capability.
• Continuously maintain communication with Regional VP’s, GM’s, RM’s, and Regional Service Managers regarding prioritization of service jobs, proactive staff development, personnel problem resolution, and customer problem resolution.
• Create new revenue streams, such as Preventive Maintenance.
• Drive all metrics through ServiceMax.
• Must be able to travel domestically every week to visit offices, individual ST’s, Sales management, customers, and vendors.

Qualifications

Skills and Qualifications:

• Bachelor’s degree preferred.
• 5+ years of Field Service work experience required.
• 5+ years of Service management experience required.
• Strong analytical skills, experience in interpreting results and drawing conclusions.
• Comfortable and quick at learning, teaching and implementing new systems and software.
• Strong team building and collaborative working skills.
• Superlative communication skills. An ability to exude positive yet purposeful leadership.

Compensation: 

In return for experience and results, Yamazen provides competitive compensation including an attractive base salary, uncapped tiered commissions that increase as sales grow, auto fuel reimbursement and a business allowance to offset transportation and communication costs.

Yamazen’s benefits include:

• Company paid medical, dental, vision, short- & long-term disability and life insurance for employees
• 401K with company match
• Company paid holiday shut-down between Christmas and New Year’s Day and more!

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation, or any other protected status.