What are the responsibilities and job description for the Heavy Equipment - Service Manager position at Yancey Bros. Co.?
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Service Manager Trainee, you will shadow and train with established service managers as you learn to lead technicians in the daily service operations of your assigned location. You will also be responsible for hiring and developing employees, as well as addressing employee issues. As a service manager, you will be fully responsible for the financial performance of the assigned cost center, so you will learn to create an operating budget, control costs, build loyal customers, and meet financial objectives.
Training will cover a variety of topics including:
- Creating a safe workplace and developing a “Safety First” culture.
- Hiring and developing employees through coaching, issuing evaluations, and motivating the team.
- Daily operation, including controlling costs, building loyal customers, meeting financial objectives, and establishing good employee relations.
- Ensuring job standards are met, arrange work assignments to cover for vacancies and absences, and keeping attendance records.
- Assisting customers in the resolution of complaints regarding parts and service.
Who We Are Looking For:
To be successful in this position you should have prior leadership experience, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.
Education/Experience:
- High school diploma or equivalent preferred.
Required Qualifications/Skills:
- Minimum of 2 years of leadership experience.
- Possess the necessary problem-solving skills to meet the needs of our customers and employees.
- Excellent people skills with customer service experience.
- Excellent organizational and communication skills.
Preferred Qualifications/Skills:
- Specific industry experienced desired or an equivalent college degree.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
- Safety: We value the lives and health of our team and customers above all else.
- Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
- Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
- Acting in a safe manner
- Exhibiting honesty and integrity
- Acting in a fair and ethical manner
- Team mentality
- Delivering quality results
- Embraces change / improvement
- Exhibiting superior customer service skills
- Exhibiting pride and ownership
- Working with a sense of urgency
- Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
- Competitive Pay
- Individual Bonus Opportunities Available
- Technician Tool Allowance
- 401k Plan Strong Company Match
- Employee Profit Sharing
- Financial Wellness Coaching
Employee Wellness Program
- Medical, Vision, Dental Insurance
- Prescription Drug Coverage
- Flexible Spending Accounts
- Short & Long Term Disability
- Group Life Insurance
Personal Time Off
- Paid Holidays
- Paid Sick Leave
Career Development
- Tuition Reimbursement
- Ongoing Training
- Advancement Opportunities
