What are the responsibilities and job description for the Strategic Account Representative position at Yaskawa America, Inc.?
Yaskawa America, Inc. - Drives & Motion Division is a U.S. corporation, created to provide Automation Solutions and Support to our customers in North America, Central America, and South America. Yaskawa is the world's largest manufacturer of AC Inverter Drives, Servo and Motion Control, and Robotics Automation Systems. Products are marketed through direct sales, partners, representatives, dealers, and distributors. Yaskawa America, Inc. - Drives & Motion Division is a wholly-owned corporation of Yaskawa Electric Corporation of Japan. Since 1915, Yaskawa Electric has served the world's needs for products to improve global productivity through Automation. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow. Yaskawa's culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond.
Yaskawa is currently seeking a Strategic Account Representative to work at the corporate headquarters in Waukegan, IL.
Responsibilities:
- Enter domestic orders for global customers.
- Manage shipping schedules through customer portals and Yaskawa spreadsheet documentation. Updates ship dates, pricing, confirmations, quantities.
- Assist semiconductor customers and general que customers in resolving issues regarding expediting, supplier delays, customer-specific requirements. Makes judgment calls on expedited orders, joggling available parts to fill hot purchase orders, review customer forecasts and cut purchase orders to meet needs.
- Attend meetings with customers and suppliers forecast meetings, product, and design meetings. Reviews backlog, on-time delivery performance, and follows up with customers regarding updates.
- Serve as backup for Sr. Strategic Rep, supervisor, and Inside Sales.
Qualifications:
- High School Diploma or equivalent
- Working knowledge of Microsoft Word, and Excel
- Excellent communication and interpersonal skills.
- Experience working with ERP systems and customer portals.
- Experience providing customer service in a manufacturing environment.
- Technically proficient to substitute alternative solutions/products to help meet customers’ technical and delivery requirements.
- Ability to handle issues diplomatically and resolve difficult situations in a professional manner.
Yaskawa is an equal opportunity employer. Some key advantages of working at Yaskawa include a global environment with interactions to numerous cultures, career opportunities in diverse areas, a highly competitive benefits package, including a generous 401(K) plan, profit sharing, corporate-wide bonus plan, and educational assistance program offering up to $10,000 a year for graduate courses.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
