Associate, Support User Ops

Yelp’s User Operations department is looking for a self-motivated, positive, and detail-oriented individual to join our team as a Support Associate.  This role is located in our Scottsdale office and provides email-based support to Yelp’s community of users and business owners, in addition to working cross-functionally to support our internal teams. This role also includes the opportunity for additional specialization within our legal, community or transaction support functions. The Support group receives a myriad of inquiries ranging from account access help, assisting with claiming business pages, processing transaction refunds, bug/usability vetting and everything in between. Each and every case is different and presents a unique opportunity to be a problem solver. No matter the case type or concern, we’re advocates for our user community and ready to research and effectively resolve all Yelp community issues at hand. As Yelp relies on our awesome community of users and business owners to thrive and succeed, our #1 goal is to ensure that our user experience is top-rated. At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.