What are the responsibilities and job description for the MEMBERSHIP ADMINISTRATOR position at YMCA of Central New York?
Job Title: Membership Administrator
Reports To: Northern District Senior Membership Director
Work Location: Northern District Branches
FLSA: Non-exempt Full Time
Work Schedule: Monday - Friday
Salary Range: $17.00/hour
A Career with a Cause:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. Our mission is to put Judeo-Christian principles into practice through programs that build healthy spirit, mind, and body for all. The Y strengthens the foundations of communities and families through our key areas of focus; youth development, healthy living, and social responsibility and our core values of caring, honesty, respect, and responsibility. We are committed to this cause because a strong community is achieved when we invest in our children, health, neighbors, and values.
We are welcoming: we are open to all. We are a place where you can belong and grow. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.
Position Summary:
This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Membership Administrator at the YMCA of Central New York assists in the administrative responsibilities of the Member Service Department. Provides member service that is supportive, positive, and welcoming, and respects all individuals; responds to member and guest needs, and promotes memberships and programs. The Membership Administrator supports the well-being for members and staff in line with YMCA of the USA guidelines and association policies in accordance with their training.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include, but are not limited to the following:
Models and teaches the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, staff, guests, volunteers, and vendors.
Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, and colleagues at all levels of the organization.
Responsible for daily, weekly, and monthly administrative responsibilities as it relates to the member service department.
Supports with membership applications, additions, holds, changes, updates, cancellations, billing, and membership for all in
member’s profiles and accounts in the member database system.
Monitors communications with/from members, participants, and staff and replies in a timely and professional manner and answers questions that will support a positive experience with the Y.
Performs audits in the member database system and initiates processes to ensure accurate and up to date information.
Follows all Membership procedures and guidelines including those pertaining to health and safety, member information, membership management, cash handling, bookkeeping, sales, forms, records, reporting, and staff expectations.
Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve.
Knows and follows all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse.
Pursues training opportunities that support the work of the YMCA.
Assists with sound fiscal management and meets deadlines in assigned areas.
Attends all mandatory meetings and trainings.
YMCA Leadership Competencies:
Communication & Influence: Listens and expresses self effectively and in such a way that engages, inspires, and builds
commitment to the Y’s cause.
Program/Project Management - Ensures program or project goals are met and intended impact occurs.
Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.
Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
Experience, Education, and Qualifications:
High School Diploma, equivalent, or relevant work experience
Minimum of three years of customer service experience
Demonstrates excellent planning, organizational, attention to detail, and time management skills
Proficiency in a variety of software applications including but not limited to Microsoft Office
Possesses and demonstrates excellent customer service, decision-making, problem solving, and critical thinking skills
Demonstrates self-direction and the ability to work independently
Effective communication skills necessary to inform and support members
Trainings & Certifications:
Must complete New Employee Orientation, Child Abuse Prevention, Blood borne Pathogens, Employee Safety, and Hazard Communication trainings prior to start of position.
Must obtain YMCA Member Service Trainings within 60 days of hire
Effect on End Results:
This position strongly impacts the effectiveness with which the YMCA of Central New York accomplishes its mission. The role requires that the Membership Administrator be committed to delivering high quality results, building positive relationships, maintaining a safe environment, and fostering a healthy community for all.
Members, Participants, and Staff are confident and comfortable with the YMCA.
Member service department administrative responsibilities are performed in accordance with association guidelines.
Members and staff have all the information they need.
Membership is conducted according to the YMCA of the USA standards.
Positive image of the YMCA of Central of New York is achieved.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position requires sitting for extended periods of time and repetitive data entry.
Work Environment:
This job operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, and photocopiers, Employee’s use of personal mobile phone to access work email, make phone calls, and/or texts will be required. All employees are required to follow the preventative health policies of the YMCA at all times. The noise level in the work environment is moderate.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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