What are the responsibilities and job description for the Front Desk Staff position at YMCA of Dane County?
Front Desk Staff - West YMCA
PART TIME! Evenings and Weekends!
$13-$15.00 Plus a FREE YMCA MEMBERSHIP
Are you passionate about making a lasting impact on your community? We are currently looking for a high energy individual with a passion for helping others to join our team!
Our Front Desk Staff are responsible for creating a positive member experience by providing a superior level of customer service to current and prospective members and guests. This position establishes a positive work environment, supervises a dedicated membership team, and greets and interacts with with guests in a friendly and professional manner.
WHY the Y? Excellent Benefits!
- AMAZING retirement plan with unprecedented company contribution
- Employee discounts on childcare and Y Programs
- Growth opportunities!
- FREE YMCA Membership!
Responsibilities:
- Lead a supportive and effective team
- Trains, provides guidance to, and directs on duty Member Service Professionals to be patient and creatively problem solve
- Greet members, prospective members, and guests, providing exceptional customer service.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- New member sign-up.
- Respond to member questions and concerns in a timely and professional manner
Qualifications:
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- High school or equivalent (Preferred)
- Customer Service: 2 years (Preferred)
The YMCA of Dane County is an equal opportunity employer and we are committed to a diverse and inclusive workforce. We offer equal employment opportunities to all persons without regard to race, color, religion, creed, sex, national origin or ancestry, age, handicap, disability, veteran status or any other classification protected by applicable state law.
Salary : $13 - $15
