Membership Representative

POSITION SUMMARY:

To provide complete and quality customer service to members and guests at the YMCA  in keeping with the mission, vision and character values of the association. The Membership Representative maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

ESSENTIAL FUNCTIONS:

• Must have ability to learn Daxko membership and other software as needed to perform data entry.
• Greet and address concerns of all people entering the facility with a warm and  professional manner.
• Use member names at check-in whenever possible. Process guest with proper entry procedures with valid Identification including a waiver.
• Provide informative and personal tours of the facility to potential members with language that speaks to the mission of YMCA of Pawtucket.
• Review communications log before each shift and understand any changes
• Answer incoming calls, transfer all calls to appropriate department/director or provide accurate information about programs and membership, including researching information and ensuring resolution to all questions.
• Process all memberships, program and camp registrations and issue a receipt for all transactions.
• Perform financial transactions and reconciliations daily
• Perform emergency procedures and contact local emergency medical services when needed.
• Keep Membership Service Desk and lobby area clean and neat including refreshment area
•  Inform Desk Supervisor and/or Director at least 2hrs before the start of your shift if you are unable to work your scheduled hours.
•  Following opening and closing procedures as outline by the YMCA of Pawtucket.
• Perform additional duties/tasks as assigned. 

QUALIFICATIONS:

• Must become First Aid, CPR and AED certified within 90 days of employment or when scheduled for staff training.

• Outgoing and pleasant personality both in-person and on the phone.
• Willingness to provide Cause Driven Tours to potential members.
• Ability to multi-function in a fast paced environment with a positive attitude.
• Be able to work as part of a team and independently with instruction.

• Neat and professional appearance in Y shirt and name badge.
• Previous customer service, sales or related experience.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers.
• Ability to walk, stand, and sit for long periods of time.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Position may require bending, leaning, kneeling, walking and reaching.
• Ability to speak concisely and effectively communicate.
• Ability to view/enter data for long periods of time.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Ability to walk, stand, and sit for long periods of time.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Position may require bending, leaning, kneeling, walking and reaching.
• Ability to speak concisely and effectively communicate.
• Ability to view/enter data for long periods of time.

Salary : $13 - $15