What are the responsibilities and job description for the Member Services Lead Associate position at YMCA?
Join our team and assist our staff in providing members with a family-friendly experience.
Job Description
- Share your enthusiasm and customer-focused work with our Members by providing timely and accurate information to members and guests.
- Assist Member Services Director in creating and implementing member- focused policies and procedures. Facilitate training while providing leadership to Member Services Associates.
- Process accurate day to day operations such as registrations, sales, and refunds.
Qualifications
- Established history of positive customer service experience.
- Skilled in use of Microsoft Office.
- Proactive in seeking answers to member and guest inquiries.
Essential Functions
- Provide information and assistance about YMCA membership and programs to our members and the general public.
- Provide immediate customer service through sales of memberships and program registrations.
- Ensure databases are accurate and kept up to date.
- Assist in training new staff.
- Responsible for the accurate completion of membership and program registrations, payment and records.
- Analyze membership procedures and look for ways to continue to improve customer service at the Stevens Point Area YMCA.
Cause-Driven Leadership Competencies
- Ability to thrive in a fast paced environment
- Comfortable managing multiple tasks simultaneously
- Strong communication skills, with a “listen-first” mentality
- Willingness to help others – members, guests, and coworkers
Required Certifications
CPR/AED/First Aid certificatiion with 60 days of employment
Salary : $10 - $12
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