Operations Director

Ensures successful operation of the YMCA, including membership, program development, staff supervision, community relations, collaborations, budgeting and financial results. The human relations aspect of this position is important as is the understanding of staff, member and volunteer roles and relationships.

1.Bachelor's degree preferred in human services, business, social services or equivalent.

2.Five or more years of board management experience, preferably a YMCA or another non-profit with multiple department or business structure.

3.Knowledge and experience in all aspects of operations, including excellent human relations skills, staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices.

4.Understanding of the mission, nature, purpose of the YMCA and the respective roles of volunteers and staff.

5.Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.

6.YMCA Organizational Leader certification preferred.

1.Supervise membership and program operations. Provide leadership and direction by coaching and providing overall direction to the program directors. Model relationship- building skills in all interactions with staff, volunteers, members, and the community.

2.Monitor monthly financial reports to assure that revenue targets are met and expenses are controlled.

3.Know and follow the business procedures and policies of the YMCA and implement standards established by the CEO and the board of directors.

4.Ensure the operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies, new site development, and collaborations.

5.Foster a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.

6.Lead Annual Giving Campaign efforts as directed by the CEO.

7.Provide reports to committees, the Board of Directors and the CEO.

8.Prepare and maintain accurate program and statistical records required monthly, quarterly or annually in accordance with the guidelines established by the local administration, the National Council of YMCA’s, the United Way and regulatory agencies.

9.Provide staff leadership to assigned committees of the Board of Directors.

10.Implement and oversee a program evaluation system to guarantee faithfulness to the Y’s cause, and a high quality commitment to YMCA standards.

11.Represent and promote the YMCA in the local community by developing positive working relationships and collaborating with government, schools, other not-for profits, corporations and other organizations in the community. Interprets the work of the YMCA to the community and ensures its mission, vision, values and goals are understood.

12.Develop and maintain excellent relationships within the community, as well within the state, regional, national and international YMCA movements.

13.Prepare annual budgets in assigned areas which include growth in revenue and expense control.

14.In the absence of the CEO, assume their responsibilities and oversee the overall management of the YMCA.

15.Assist the CEO with all other areas as assigned.