Administration support

CONTRACT POSITION ? W2

ON-SITE POSITION IN DAYTON, OH 45424

HYBRID WORK SCHEDULE

PAY RANGE UP TO $23.00 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)

Customer Service Representative (Order Management) needed in Dayton, Ohio 45424 for a long-term contract opportunity with Yoh's client.

The Big Picture ? Top Skills You Should Possess :

• Customer order processing
• Customer service
• Order tracking
• Inventory
• Documentation
• Salesforce CRM
• Microsoft Office

What You'll Be Doing :

• Become an essential part of the sales and order-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently.
• Collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process.
• Maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to the company's overall success.
• Order Processing

Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through order management systems.

Basic Sales Quote Support

Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

Order Tracking

Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

Customer Support

Address customer inquiries related to order status, software provisioning, shipping information, and product availability.

Provide timely and courteous responses to maintain high levels of customer satisfaction.

• Inventory Awareness : Basic collaboration with global / regional distribution centers and inventory / product management teams to stay informed of inventory availability for order fulfillment.
• Documenta ti on

Maintain accurate and up-to-date documentation to keep track of changes / updates to orders with relevant approvals per policy.

Quality Control

Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders.

Identify and rectify any discrepancies or errors with customers.

Compliance

Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

What You Need to Bring to the Table :

• Minimum High School degree; 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus.
• Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.
• Strong organizational skills, attention to detail and accuracy in data entry and order processing.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
• Experience with a top tier Enterprise resource planning (ERP) system a plus.
• Familiarity with Salesforce CRM systems and other relevant software applications a plus.
• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office / Suite, Data Load a plus.

What's In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.

S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs

Opportunity is Calling!

Apply Now for the Customer Service Representative (Order Management) position in Dayton, Ohio 45424 for a long-term contract opportunity with Yoh's client.

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit

https : / / www.yoh.com / applicants-with-disabilities

to contact us if you are an individual with a disability and require accommodation in the application process.

Last updated : 2024-09-19

Salary : $23