IT Site Support

Job Title:  Level II IT Site Support
Location:  Skokie, IL (On site Mon - Friday)
6 month contract

Ideally the candidate will be a combination of Desktop Support and Site Support across a large facility.  Huge plus if a candidate has experience with Zebra Printers and RF Guns.

Job Description Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. Will be required to provide Site Support in a Manufacturing environment supporting the shop floor on occasion as well as providing normal office desktop support.

Essential Duties and Responsibilities:

• Provides IT Support on the Shop Floor handling laptops, wireless printers, scanners, and machine equipment.
• Supports Incident and Request management submitted through the incident management system per service level objectives.
• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard software (MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems.
• Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
• Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.
• Supports the on-site Computer Room, Racks, cabling and Data room maintenance tasks.
• Supports Vendor Service Management activities and partner with VMO and follows escalation processes.
• Manages and maintains Asset Register through tools and conduct random physical audit.
• Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and support restoration of data per requests.
• Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.
• Follows Change Management processes and Critical Communication Process during outages and changes.
• Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines.
• Supports in providing all infrastructure cost for AOP preparation and tracks spending monthly within the financial limits.
• Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.
• Provides basic training new IT Users on IT Process and IT Systems usage.
• Supports Entitlement processes for end users access request.
• Executes patching plan for site(s) equipment's and execution the plan.
• Participates and supports audit activities based on Internal Audit requirements.
• Other duties as required.

 

Specialized Skills and Knowledge:

• Shop floor technical support experience.
• Excellent Customer skills / Customer-focused, active listening, and empathy.
• Excellent written and verbal communication skills in English. Ability to communicate in other languages relevant for the region is a plus.
• Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 10, Office 365, Symantec Antivirus, SAP Client, Bomgar and other Client side Software installation, Skype/Team Conferencing, HP Hardware (Desktop, Laptop, Printers).
• Ability to work with limited Supervision.
• Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
• Conceptual thinker, Goal oriented and driven to meet project deliverables and deadlines.
• Organized and able to function successfully in a team environment.
• Excellent Service Desk process knowledge and good understanding of service level objectives.
• Ability to learn quickly and willingness to adapt to changes.
• Ability to interface and influence at multiple organizational levels and initiate escalation appropriately.
• Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.
• Organized and able to function successfully in a team environment.
• Knowledge of 5S.
• Experience with label printing and label application technology is a plus.
• Must be comfortable working in an environment with heavy machinery.
• Experience troubleshooting and repairing RF barcode scanners.

Minimum Requirements:

5 years of IT Support within a manufacturing environment. Must be open to wearing steel toed boots and goggles as needed.

Education

Bachelors' Degree in Computer Science preferred.

ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.

Physical Demands, Work Environment and Work Experience

Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).

Often required to sit and use their hands and fingers, to handle or feel.

Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop kneel, crouch or crawl.

Vision abilities required include close vision.

The noise level in the work environment is usually quiet to moderate in office areas. Manufacturing plant required ear plugs, safety shoes, and eye protection

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

About the Company:
Yoh

Yoh is here. Yoh is there. Yoh is virtually everywhere. All in and busy going all out, doing everything it takes to take you where you want to go – forward. How? By foregoing the talent pool in favor of our own sea of talent, helping you find just the right person for the job. And if you think you're that person, we want to talk to you.

Company Size:
500 to 999 employees

Industry:
Staffing/Employment Agencies

Founded:
1999

Website:
http://www.yoh.com/