Design Engineer

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Design Engineer that requires deep and broad technical knowledge and skills in the Video Conferencing industry. An expert in AV, endpoint and infrastructure hardware and software from AV, cloud and Video Conferencing manufacturers. This pre-sales position must have the ability to architect optimized solutions for a wide range of customer requirements. Experience in designing solutions and the ability to convey at a high level of competence to clients is a must.

Duties & Responsibilities:

This position regularly works in a team of individuals with varying degrees of expertise and influences internal and external customers to achieve a mutually desirable outcome. This position will understand customer pain points, make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned team. This position must regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve these issues. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

• Provide Engineering support to the sales team in a comprehensive, thorough, detailed and time sensitive manner.
• Intensive interface with clients and job sites to document customer requirements and job site conditions.
• Provide and document customer design based on the client requirements and job site conditions.
• Work directly with clients, architects, consultants and staff throughout the design development and delivery process with the support of the Lead Design Engineer.
• Develop Bill of Materials and Statement of Work for each job based on system design and customer requirements.
• Develop system design drawing sketches including, but not limited to, audiovisual system diagram flows, Design/Build and Bid/Build specifications and operational capabilities narratives, etc.
• Develop accurate job cost estimates for each job.
• Provide technical response to the customer RFP/RFQ/RFI.
• Be capable of working effectively and efficiently with support from other members of the Engineering team.
• Maintain complete and accurate project documentation and records.
• Communicate effectively with internal staff, client representatives, cooperative trades and subcontractors.
• Effectively coordinate and manage multiple system design projects.
• Be responsible for successfully completing assignments on time and within budget.
• Develop and conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications, schematic drawings and architectural diagrams.
• Knowledge of and adherence to Yorktel policies and procedures.
• Other duties as assigned.

Required Skills & Abilities:

• High levels of Professionalism and Integrity.
• Extensive ability to work with peers.
• Exceptional customer service skills.
• Exceptional written, verbal, and interpersonal skills.
• Excellent problem-solving skills.
• Always maintain a professional attitude and appearance.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, PowerPoint and MS Project.
• AV industry manufacturer certifications desirable.
• InfoComm CTS certification with Advanced CTS-D certification desirable.
• Willingness to pursue and attend additional training related to performance of job.
• Proficiency in video network infrastructure commissioning and support processes
• Knowledge of video and audio-conferencing service standards
• Demonstrated or potential proficiency in the use of AutoCAD or Visio, or similar proficiency in the use of other diagrammatic software tools
• Knowledge of audiovisual, videoconferencing and IT products and applications

Education & Experience:

• 1-3 years’ experience in a customer service area.
• 1-3 years’ experience in a pre-sales Engineering role.
• Electrical Engineering Degree or equivalent experience in a technical subject is desirable.
• At least two years related experience required.
• Audio/Visual industry related technical certifications.
• Experience with collaboration technologies such as Teams, Zoom and WebEx.

Additional Requirements:

• May require occasional lifting (up to 50 lbs).
• Requires extensive sitting, standing and walking.
• Domestic travel requiring multi-night stays within and at times outside the local work area.
• Valid passport; International travel possible.
• Valid U.S. driver’s license.
• Must be willing to complete background checks and drug tests as required by current or future contracts.
• Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.