What are the responsibilities and job description for the Field Engineer position at Yorktel?
For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
Yorktel is currently seeking a Field Engineer, which is an entry level position. This role will require long periods away from home with significant travel plans. Its focus is to Install, commission and manage the technical aspects of large scale commercial networked Audio/Visual Presentation and Videoconferencing systems. Successful applicants will have some experience working in the Audio/Video field.
Roles and Responsibilities
This position regularly works within a project team of individuals with varying responsibilities, degrees of expertise and influence. This position will communicate within the team any client, site and/or project specific issues, make recommendations to project team in regard to such issues and ensure agreed upon resolution of issues working closely with project team. This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding technical issues and the resolutions thereof. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.
- Communicate daily technical and site specific information to the PMO team in a comprehensive, thorough and detailed manner
- Daily interaction with clients and job sites to document customer requirements and job site conditions
- Provide any and all post installation documentation, including red lined drawings, network information, MAC addresses, etc. back to Project Management
- Be capable of working effectively and efficiently with support from other members of the engineering team
- Maintain complete and accurate project documentation and records
- Communicate effectively with internal staff, client representatives, and subcontractors
- Be responsible for successfully completing assignments on time and communicate effectively to the project team if the timeline is in jeopardy
- Conform to company technical standards and practices. Correctly interpret multiple formats of technical specifications; schematic drawings and architectural diagrams
- Knowledge of and adherence to Yorktel policies and procedures
- Other responsibilities as assigned
Skills and Qualifications
- Professionalism and Integrity
- Work as part of a team
- Exceptional customer service skills
- Exceptional written, verbal and interpersonal skills
- Problem solving
- Ability to work a flexible schedule, including extended durations of night / second shift work
- Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook and MS Project
Additional Requirements
- May require occasional lifting (up to 50 lbs)
- Requires extensive sitting, standing and walking
- Domestic travel requiring multi-night stays within and at times outside the local work area
- Valid passport; International travel possible
- Valid U.S. driver’s license
- Must be willing to complete background checks and drug tests as required by current or future contracts
- Must be willing to apply for security clearances, SSA Suitability, and other related clearances to be able to work at certain customer locations
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
