Host/Hostess

Position Overview:

Mazeh, a unique approach to modern Mediterranean cuisine and beverage, seeks professional, friendly, and enthusiastic host staff! We are in Miami’s newest Downtown destination, Yotel Miami.

As a host, you are expected to remain professional and energetic amongst all our guests. Although we are operating under strict occupancy guidelines, you are expected to maintain your composure in high stress situations. As a host, you are expected to provide gracious service to our guests and ensure a seamless seating process. You will need to coordinate with the Manager on duty to ensure that we are not over capacity and providing an enjoyable environment.

Major Duties & Responsibilities:

- Must be an “out of the box” thinker. Bringing to life the YOTEL Miami Food & Beverage concept.

- Presents menu, answers question, makes suggestions regarding food and beverage.

- Greeting customers in a friendly manner and taking food and drink orders

- Answering customers' questions about menu choices Greet incoming and departing

- Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

- Use visual cues to seat Guests in either the bar or dining area depending on their preference -Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

- Answer incoming calls to the restaurant and provide appropriate service

- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

- Tend to special Guest needs and requests

- Observant to Guests’ needs throughout the dining experience to ensure they receive high quality service (i.e., notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

- Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies

- Help dining room staff by setting and clearing tables; replenishing water; serving beverages

- Promoting and recommending menu options to customers

- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs

- Keeping the work environment sanitary and organized

- Evaluating and modifying processes to improve efficiency and quality of service

- Working to attract new customers and expanding the menu

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- Adherence to all sanitation policies and protocols while embodying YOTEL Beverage & Food concept understanding how his/her actions and execution directly affect the guest experience.

- Complies with all company safety and risk management policies and procedures.

- Attends daily pre-shift meetings and monthly departmental meetings.

- Participates in regular safety meetings, safety training and hazard assessments.

- Attends training programs (classroom and virtual) as designated.

Skills/Qualifications:

- Bilingual a plus

- Must be able to read menus

- Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance

- Must be able to clearly communicate guests’ needs to staff | managers

- Must be able to efficiently answer telephone and respond to guest requests in a polite manner

- Must be able to walk and stand during entire shift

- Must be able to reach, bend, stoop and wipe

- Must be able to carry trays or supplies (10-30 lbs.)

- A desire to help where needed and work effectively as part of a team

- Passion for providing extraordinary service

- Flexibility to work a variety of shifts (holidays | weekends

- High school diploma or equivalent required.

- Welcoming individual who enjoys genuine guest interactions.

- Ability to multitask while maintaining a sense of calm.

- Organizational skills are strongly preferred.

- Listen well and communicate in a professional and friendly manner

- Focus on customer satisfaction

- Practice basic safety procedures with respect to equipment and handling hot beverages

- Build good relationships with customers

- Maintain a clean work environment

- Able to work in noisy and loud environment.

- Able to work in fast paced, stressful environment.

- Able to read and comprehend simple instructions, short correspondence, and memos.

- Able to effectively present information in English, in one-on-one and small group situations to guests and other employees of the organization.

What are Yotel people like?

- Pro-active with a ‘can do’ positive attitude

- Likes to be busy, always looking for the next task or goal to achieve

- Great attention to detail in everything that they do

- Sociable and confident with each other and our guests

- Friendly, warm and welcoming always

- Professional in their outlook, taking pride in their appearance, performance and reputation

- Takes responsibility for their actions and those of the wider team

- Like to own problems and find solutions for the benefit of the guests and teams alike

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Bar
• Upscale casual restaurant

Shift:

• Night shift

Ability to commute/relocate:

• Miami, FL 33132: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location