Front Desk Attendant

Summary:

The Member Service Specialist (MSS) will be responsible for creating a positive member experience through exceptional customer service to members, prospects and guests. The MSS will be energetic, professional and have self motivation to progress their sales and service skills.

Compensation includes an added bonus potential

Responsibilities will include, but are not limited to:

• Deliver outstanding customer service with a smile

• Create a stellar first impression to all members & guests

• Contributing to all revenue generating goals, including but not limited to: Retail, Membership, and Personal Training

• Confidently sell memberships & personal training packages while presenting options to potential members

• Assist managers to complete outgoing sales calls & generate members through referrals/outside leads

• Conduct engaging club tours

• Assist with the cleanliness of the entire facility per current policies and ensure club cleanliness meets company standards

• Must maintain an organized and clean front desk area

• Assist members with account inquiries, concerns and/or general inquiries. Will escalate questions or concerns in a timely and professional manner.

• Accurate data entry

• Contributes to the club retail revenue goal

• Contributes to the club membership revenue goal

Requirements

• Effective communication skills for phone calls and in-person customer engagement

• Confidence to discuss and sell memberships and personal training packages

• Commitment to ongoing training and development

• Ability to multitask

• Self motivated with a strong work ethic

• Customer service oriented

• Has a passion for fitness and helping others

• Punctual, dependable, and positive in manner

• Projects a professional and healthy image through dress, behavior and attitude

• Must have the ability to manage a cash drawer

• Ability to stand for extended periods of time

• Must be at least 18 years old

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this role. While performing the duties of this role, the team member is regularly required to talk or hear. This is largely an active role with some bending, lifting (up to 50 pounds) and stooping required.

Position Type/Expected Hours of Work

This is a part-time position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location