Account Executive

Company Description

YouGov Signal (signal.yougov.com) is the digital and social arm of the global market research firm YouGov (yougov.com). YouGov Signal specifically generates insights from SVOD viewership stats, social and digital data focusing primarily on the film and TV industry. The role is currently fully remote during COVID-19, but there is an office in Santa Monica if you choose to work out of it. 

Job Description

As an Account Executive, your core objective is to focus on developing strong relationships with clients. You will serve as a point of contact for all matters related to customer experiences with the YouGov Signal web-app. Your role is to oversee a portfolio of assigned clients to ensure the retention of existing revenue. You should have the ability to manage multiple deadlines and responsibilities, while maintaining sharp attention to detail in serving your clients’ needs. The optimal candidate will be passionate about data, research, tech & innovation.

Your responsibilities:

• Build and maintain day-to-day client relationships
• Collaborate continuously with Client Services and Product teams
• Assist with preparing client materials such as reports and newsletter
• maintain and execute account plans for your clients

Specific Tasks:

• Conduct data checks for client titles
• Create data requests for clients and client teams
• Host training sessions of the Signal Webapp for all new and current clients
• Meet/chat with clients about specific requests
• Assist with writing the newsletter or reports
• Send out weekly newsletter via Hubspot
• Collaborate with team members (client management meeting, development planning meeting, etc)

Qualifications

Requisite Abilities and/or Skills:

• Demonstrate problem solving skills and eagerness to work through complexity and uncertainty
• Adaptability, particularly being ready and willing to move the business forward through change
• Customer service/interaction skills
• Ability to compile, analyze, interpret data
• Strong level of attention to detail and accuracy of information
• Strong interpersonal and communication skills with the ability to work with people at multiple levels
• Proven ability to take ownership of tasks and aggressively drive towards concrete results
• High level of proficiency in MS PowerPoint, MS Word, MS Excel  & Salesforce.com
• Organization and documentation skills
• Flexibility, ability to work independently or with a team on multiple tasks as assigned
• Must have excellent oral and written communication skills.
• Must have professional presentation skills and demeanor, accompanied by exemplary code of ethics.
• Must be a self-starter

Core Competencies:

• Customer Focus
• Dealing with Ambiguity
• Approachability
• Drive for Results
• Integrity and Trust
• Functional/Technical Skills
• Business Acumen
• Self-Development
• Peer Relationships
• Critical Thinking
• Accountability

Additional Information

All your information will be kept confidential according to EEO guidelines.