What are the responsibilities and job description for the Service Coordinator position at Youngs RV?
RV service coordinator initiates RV services & repairs by ascertaining performance problems and services requested. Verifies warranty & service contract coverage, developing estimates, writing repair orders & maintaining customer rapport & records. Ascertains problems & services by listening to customer's description of symptoms, clarifying description for problems & examining service schedules. Prepares repair orders by describing symptoms, problems & causes discovered, as well as repairs & services required. Obtains approval signatures & enters RO into service database system. Maintains customer rapport by explaining estimates & expected return of RV, obtaining customer's approval of estimates, obtaining & providing contact telephone numbers, answering questions & concerns. Updates job knowledge by participating in educational opportunities & reading manufacturers' publications. Enhances the organization's reputation by accepting ownership for accomplishing new & different requests: exploring opportunities to add value to job accomplishments. REQUIREMENTS: High school diploma, GED or equivalent. 2 plus years of experience in a service advisor role is strongly preferred. Computer & point-of-sale proficiency. Previous customer service preferred. Valid driver's license with an acceptable driving record. Background check required.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Fremont, OH 43420: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
Salary : $18 - $-1