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AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
ABOUT OVER-18 HOUSING PROGRAMS : Our pre-housing, transitional and independent living housing programs serve young adults ages 18-24 in assisting them in pursing education and trainings to help them transition to safe independent living.
COVID vaccinations are mandated at YouthCare. Employees will be required to submit proof of vaccination or have an approved request for medical or religious exemption and an approved accommodation at time of On-Boarding. Please Note : Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
NON-MANAGEMENT EMPLOYEES ARE REPRESENTED BY THE OFFICE AND PROFESSIONAL EMPLOYEES’ INTERNATIONAL UNION (OPEIU).
POSITION SUMMARY: This position is embedded in YouthCare’s STEPS Program. Under the supervision of the Associate Director of Community Based Housing Services, the STEPS Program Manager will manage the operations of YouthCare’s pre-housing program STEPS. Management of the program includes hiring & supervision of the engagement specialist supervisor, providing onsite and one-on-one supervision of staff, crisis intervention, participating in meetings, record keeping, and reporting, and implementation of programming in accordance with YouthCare and funding source procedures, rules, and guidelines. Must have strong management and organizational skills as well as the ability to be flexible while maintaining a safe environment.
ESSENTIAL QUALITIES:
- Cultural Intelligence:
- Exhibits the knowledge and capacity to respond at different levels of intervention: systemic, organizational, professional, and individual
- Serves all identities and their intersections effectively
- Manages all staff equitably
- Understands hidden biases, is aware of their own identity and background
- Understands that many customs and beliefs are different from theirs, educates themselves in the cultural beliefs of those they serve and supervise
- Adaptability
- Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
- Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change.
- Sees the potential in others and takes opportunities to apply and develop that potential.
- Sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems.
- Leadership
- Coaches others regardless of performance level. Shares specialized approaches and skills that will increase capabilities.
- Helps others identify key goals and use their talents to achieve those goals. Sees others’ potential and strengths and works to build on them.
- Takes time to observe behaviors that contribute to or detract from others’ success. Highlights performance strengths and weaknesses by giving factual, specific, non-judgmental feedback.
- Builds relationships with teammates so that coaching efforts are received in a positive, developmental manner. Takes steps to learn the work interests and career goals of teammates. Actively supports others stretching beyond their comfort levels and trying new techniques that may enhance success. Coaches for incremental, one-step-at-a-time improvements, offering praise and recognition as each step forward is made.
- Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and shows regard for their opinions.
- Not fearful of acting with a minimum of planning
- Understands how the roles, outcomes, and services of own work unit relate to and impact those of other work units. Sees the interrelationships between parts of the organization.
- Prioritization
- Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.
- Remains steady or thrives under pressure, using it to fuel productivity and efficiency. Stays calm and maintains focus in turbulent, threatening, or emergency situations. Makes rational decisions and continues to perform effectively.
- Creates a positive work environment where all staff are motivated to do their best.
- Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization.
- Uses rigorous logic and methods to solve difficult problems with effective solutions
ESSENTIAL RESPONSIBILITIES:
- Provide overall supervision, coordination, and scheduling for the Transitional Living Program houses; hire, train, develop and supervise of Site Program Management. As necessary, provide on-site supervision of young people, including crisis intervention as necessary.
- Work collaboratively with other agency programs in an effort to ensure best services for each young person. Maintain maximum occupancy in each program.
- Manage program budgets for compliance and appropriateness of fund use. Ensure appropriate staff allocations each pay period.
- Manage and approve timecards for all direct reports.
- Work collaboratively with program staff and agency leadership to foster an environment of equitable services and affirming youth living spaces.
- Maintain the referral, screening and placement process for the group homes. Collaborate on the implementation of All Home/Coordinated Entry in the homeless youth system. Work collaboratively with other programs, departments, and agencies in an effort to place young people in long-term housing.
- Oversee program case management services; regularly review case files and case manager data entry to ensure compliance with agency and funder guidelines. Ensure program fees are accurate and collected on a timely basis.
- Monitor compliance with agency/program regulations and contract expectations. Ensure that all funding source performance standards are met and reported on. Participate in the development and managing of program budgets. Ensure that program operates within budgetary guidelines.
- Responsible for monthly, quarterly and annual funding reports in an accurate, thorough, and timely manner, including RHYMIS and WBARS data entry for program sites. Ensure all client-related data is both current and accurate in YouthCare’s client management system CaseWorthy.
- Conduct and provide feedback on Performance Evaluations for all direct reports.
- Develop linkages with other agencies serving young people.
- Ensure facility maintenance and cleanliness meets health and safety codes. Coordinate with YouthCare’s maintenance department for the proper upkeep of the programs as needed.
- Collaborate and provide leadership for young people advocacy, public policy and community relations efforts and related issues pertaining to young people experiencing homelessness .
- Responsible for taking call as needed and required to answer and respond to emergency program calls and provide on-site coverage as needed.
- Collaborate and support the alignment of Pre-housing Programs to align with accreditation practices .
- Act as a professional representative of YouthCare
SUPERVISORY RESPONSIBILITIES:
- Participate in the hiring, training, supervising, and professional development of staff. Ensuring clear understanding of role requirements and obligations.
- Provide consultation for all YouthCare Team members including Program Managers and direct service staff. Directly responsible for delivering services and supports across all YouthCare and partner agency sites.
- Provide supervision and support to college-level interns and practicum students; including partnering with educational institution in attending training as required.
- Set solid, attainable goals and hold performance reviews against these goals, encouraging learning and educational opportunities, both professionally and personally.
- Complete performance reviews for all direct reports in a timely manner.
- Manage and approve timecards for all direct reports.
- Actively display and model best practices of youth engagement for team members.
- Delegate tasks and follow up on completion.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
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QUALIFICATIONS –
MINIMUM REQUIREMENTS:
- 4 or more years of experience successfully managing staff in an outreach, shelter or housing setting that serves vulnerable young people or young adults in a crisis.
- 4 or more years’ experience working with young people experiencing homelessness and runaway young people.
- Must be able to respond in person and address emergent and safety concerns within a reasonable amount of time 24 hours a day.
- Bachelor’s Degree or experience may be substituted for education on a year for year basis.
- Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process
- Must be at least 21 years of age.
PREFERRED REQUIREMENTS:
- Master’s degree in related field.
- Course work, experience, or training in child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
- Must be able to provide I-9 supporting documentation for employment.
- Ability to provide a negative TB Test (results must be within one-year of hire date).
- DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.
- Employees who drive YouthCare vehicles as a requirement for their position , must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3-years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.
- Ability to obtain a current Food Handler’s Card
- Successful completion of pre-service trainings as required by contracting agencies. Trainings such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.
- Computer software skills including Windows, Microsoft outlook, Microsoft Word.
- Initiative, creativity, reliability, flexibility, thoroughness.
- Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
- High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
- Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
- Ability to coordinate overall program functioning.
- Ability to accurately maintain and produce files, records, logs and reports.
- Ability to maintain professional boundaries with clients while building trust and respect.
- Ability and willingness to stay awake and alert during overnight shifts.
- Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
- May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
- Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
PHYSICAL REQUIREMENTS:
- Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
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