Content Moderation Quality Analyst, YouTube (Fixed-Term Contract)

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

In this role, you will help steer the quality assurance program to ensure quality in content moderation operations. You will set the standards for operational quality and processes, ensure all agents assigned to you meet and exceed those goals. Partnering with operations experts, you will improve the operational framework to improve user experience and quality of the results. You will perform deep dives on the impact of key metrics.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Perform a quality program analysis, driving consistency, and continuous improvement across workflows/processes.
• Perform quality reviews for agents, which will include reviewing graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.
• Provide mentoring to the content moderators to improve their quality performance.
• Improve key performance indicators by evolving the quality assurance system to better identify, measure, and improve opportunities in processes, tools, and training.
• Work alongside YouTube’s product, enforcement, and partner teams to prepare for product launches and keep pace with product and policy changes.