What are the responsibilities and job description for the Shipping coordinator position at YQN?
Who we are
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery.
Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.
Job Responsibilities
Communicate with warehouse outbound team and maintain UPS & FedEx daily pickup
Cooperate and Handle UPS & FedEx complaints, fill complaint forms, follow up complaint status and improve complaints success rate
Keep outbound team updated about LTL & FTL pickup timeline, maintain all pickups on time
Monitor LTL & FTL status after pickup, handle any delay / cancellation / other issues when doing delivery and keep customer updated, make sure customers satisfied
Deal with trucking companies & brokers for extra / additional fees, confirm adjusted bills and clarify the reasons of extra / additional fees and void them for future shipments
Requirements
Excellent English and Chinese verbal and written communication skills and the ability to present information clearly and concisely
Attention to detail and good reasoning skills to spot errors quickly and report them to relevant staff
Customer-oriented mindset and excellent interpersonal skills
Strong negotiation skills
Proficiency with industry-standard computer packages such as Microsoft Excel, Word, Outlook
Benefit : 401(k)
401(k)
Health insurance
Dental Insurance
Vision insurance
Pay time off
Bonus pay
Last updated : 2024-04-23
