What are the responsibilities and job description for the Service Desk Analyst position at YSI?
Position Title: Onsite ServiceDesk
Job Id: 202302010
Location: College Park, MD
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Onsite Service Desk Support. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Required Qualifications and Skills:
· Provides on-site Service Desk support staffing the service desk in support of the day-to-day operations and support of the applications.
· Demonstrated experience providing end-user support for desktop and application software,
· Knowledge of desktop and server operating systems,
· Strong written and oral communication,
· Strong interpersonal and relationship-building skills.
· TS/SCI with DOE Q clearance
Salary: $90K/Annum with Benefits
Job Types: Full-time, Contract
Pay: $85,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- College Park, MD 20740: Reliably commute or planning to relocate before starting work (Required)
Education:
- Associate (Preferred)
Experience:
- ServiceDesk Support: 5 years (Preferred)
- Oracle: 5 years (Preferred)
- end-user support for desktop and application software: 5 years (Preferred)
- Desktop support: 5 years (Preferred)
- Server management: 5 years (Preferred)
Security clearance:
- Top Secret (Preferred)
Work Location: In person
Salary : $90,000
