What are the responsibilities and job description for the Technical Support Analyst position at YSI?
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified Chesterfield County Technical Support Analyst. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Job Responsibilities:
- Onsite resource to support users in an enterprise environment, including helpdesk and system support activities.
- Seeking staff augmentation resources to assist with deployment of computers using our automated systems for a specific computer refresh project. Diagnose various problems encountered during initial rollout. Completion of various other hardware/software requests as needed. Other tier 2 helpdesk duties as needed.
- Install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers.
- Advanced- level skill at supporting Microsoft Windows 10 and higher operating systems; advanced-level skill at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers;
- Understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc.)
- Ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment.
- Candidate must pass VA CJIS level 4 training and background check.
- County will provide training links.
Required Skills and Qualifications:
- PC Hardware deployment and service (2 Years)
- Customer Service Supporting Windows in a professional environment (2 Years)
- Application Support (2 Years)
- Able to lift and carry equipment as need, up to 30lbs. (2 Years)
Salary: $60,000 - 65,000 Annually with Benefits
Job Types: Full-time, Contract
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Compensation package:
- Yearly pay
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Chesterfield, VA 23832: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Candidate must pass VA CJIS level 4 training and background check. Are you willing and able to meet this requirement?
- This position is NOT hybrid or remote. This is a 100% onsite position. Are you able to meet this requirement?
Experience:
- PC Hardware deployment and service: 2 years (Preferred)
- Customer Service Supporting Windows: 2 years (Preferred)
- Application support: 2 years (Preferred)
- Ability to lift 30 lbs.: 1 year (Preferred)
Work Location: In person
Salary : $60,000 - $65,000
