Desktop Support Technician I

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Pay Rate Type: Hourly

Listed is the base hiring salary range offered for this position. Actual salaries may vary depending on factors, including but not limited to skills and experience. The salary range listed is just one component of the total rewards/compensation package offered to candidates.
Min = $20.0000
Mid = $25.0000

Summary:
The Desktop Support Technician I supports the hardware and software needs of the organization; acts as a level 2 escalation point for the service desk; sets up hardware in new/acquired locations for the organization. The Technician assists other department in the implementation of hardware and provides support as needed and provides assistance troubleshooting issues to help find resolutions. The Desktop Tech participates in the "IT Concierge" support system that is in place to assist with "at the elbow" support to medical staff and assists with creation of documentation for software and hardware. The IT Desktop Support Technician I provides technical assistance and support for incoming issues related to computer systems, software, and hardware. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skill. This individual is in a highly collaborative environment working with other skilled professionals.

Why Yuma Regional Medical Center?

Yuma Regional Medical Center (YRMC) is located in Yuma, AZ. Our purpose is building a healthier tomorrow. We strive by putting patients first as they are the center of every decision and action we take. YRMC is rooted in the community by living and breathing the dynamic nature of our region. Being committed to progress by constantly and consistently advancing healthcare, creating meaningful experiences and improving the lives of everyone around us.

Our Values

Bring Kindness | Achieve Together | Aspire For Better | Do The Right Thing | Lead With Optimism |

About Yuma, AZ

Named by the Guinness World Records as the Sunniest City on Earth with winters averaging temperatures of 70 degrees, sunny days and cooler nights.

Yuma, Arizona is a place to explore the great outdoors with hiking, jet skiing, boating and off-roading. Don’t forget to soak up the sun at the great Colorado River or one of Yuma’s many lakes.

Yuma is centrally located in Southwest Arizona, within a short drive to many popular attractions and destinations.

https://www.visityuma.com/

https://www.yumachamber.org/

Bring your skills to one of the sunniest places on earth - Yuma, AZ!

Responsibilities:

Performs IT Concierge Support duties that include "rounding" the hospital floors to assist with issues that need to be fixed immediately; works assigned tickets from the Desktop Support Lead and looks for additional issues that may have yet to be reported.

Performs break/fix on the physical hardware of the organization by either replacing or repairing in a timely manner; maintains the functionality of PCs in the organization (not to include vendor owned systems).

Assists in imaging/repairing computers with the windows operating system for incident, service requests and operating system updates for the organization.

Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.

Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.

Orders hardware and software.Understands business processes & best practices.

Other duties as assigned.

Education:
Essential:
* HS DIPLOMA/GED

Other information:

REQUIRED: 2 years related experience

PREFERRED: CompTIA A Certified, ITIL Certification or a related field and 3 years of IT Technical Support experience.

Physical Requirements and working conditions for this position will be provided to you up on interview.