Overnight Domestic Violence Hotline Operator

Established in 1888, YWCA NENY has a rich history of adapting programs to meet evolving community needs. Our mission is to eliminate racism, empower women, and advocate for peace, justice, dignity, and freedom for all. We welcome individuals from diverse backgrounds who possess the skills and qualifications for our available positions.

Job Summary

As a Domestic Violence Hotline Operator, you will be the initial point of contact for domestic violence victims seeking guidance and support. This role plays a crucial part in providing housing information, assistance, and reassurance to clients, ensuring they receive the help they need.

Supervisory Responsibilities: None

Part time Option - Monday - Thursday, 11 pm - 7 am EST (Night Shift)

Full Time Option - Monday - Thursday, 11 pm - 7 am EST (Night Shift) and Saturday 7 am - 3pm (1 Day Shift)

FLSA Category: Non-Exempt

Essential Duties

• Provide housing information, support, assurance, and guidance to clients.
• Maintain knowledge of local social services, rental procedures, tenant rights, and responsibilities.
• Attend YWCA staff meetings and mandatory training.
• Cover Shelter Hotline or Front Desk reception as needed.
• Document all hotline calls received.
• Provide transportation to clients for appointments as necessary.
• Maintain a clean reception area and perform light cleaning of the shelter to ensure a well-maintained program space.
• Communicate client needs with team members.
• Perform other duties as assigned.

Qualifications

• High School Diploma/GED; an associate degree in human services or related field is preferred.
• Proficiency with Microsoft Office, internet use, and database management.
• Strong problem-solving and communication skills.

Physical Requirements

• Extended periods of desk work and computer use.
• Ability to lift up to 40 pounds and assist with moving furniture during apartment and room turnovers.
• Capability to climb stairs.

Equal Opportunity Employer

We are an equal-opportunity employer deeply committed to diversity and inclusivity. We do not discriminate based on race, religion, gender, or any other factor. We firmly believe that diverse teams drive success and create an inclusive environment, guided by our unwavering commitment to doing what is right.